Boutique Manager

4 weeks ago

Singapore EMPEROR WATCH & JEWELLERY (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Boutique Manager | Jewellery

Boutique Manager is instrumental in bringing growth to the business and has a significant influence in motivating and sustaining team spirit among the team.

Responsible entirely of the store business achievement, including sales, staff management, product management, store operations as well as customer relationship management. Lead and ensuring retail team excel and achieve sales objectives and daily operations in an efficient way, up-keeping of the high standards of in-store experience and client service.


Job Responsibilities:

1. Operations and Boutique Management

  • Responsible for the direct supervision to ensure smooth daily operations and effectiveness manpower planning and sales/objectives achievement.
  • Analysis of sales performance and propose action plans to achieve key performance objectives.
  • Responsible for upholding excellent customer service standards, including store environment, visual merchandising displays and sales/product presentation process.
  • To facilitate all marketing, events and promotional activities.
  • Ensure operational and security procedures (inventory, POS, compliance, etc) are strictly adhered for the effectiveness of daily operations compliances.
  • Enforce compliance with policies and procedures.

2. Business Planning and Development

  • Inventory and store merchandise mix planning with the aim to achieve sales objectives.
  • Monitoring and analysis of sales performance and propose action plans to achieve key performance objectives.
  • Client acquisition and retention, leading retail team to acquire new clients and maintain/build customer relationship with existing clients.
  • Maintain awareness of market trends and monitor local competitors’ activities.

3. Team/People Management

  • Lead, mentor and motivate retail team to provide excellent customer service and achieve sales targets.
  • Clearly communicate and disseminate corporate objectives, action plan and necessary information to the retail team for proper execution.

Requirements:

This role is highly sales and people-driven and requires a responsive and self motivated professional with proven experience of boutique management. Demonstrate experience in managing, motivating and driving the achievement of corporate objectives.

  • Managerial experience in luxury industry in jewellery segment.
  • Result-oriented leadership with positive attitude and “can-do” mindset.
  • Entrepreneur thinking and self-motivated.
  • Hands-on and detailed.
  • Passion in service and enthusiasm to inspire a team with high level of professionalism.
  • Excellent communication skills and interpersonal skills with ability to cultivate good relations with staff and clients.
  • Strong team management skill to foster collaborative work environment through effective communications.
  • Good understanding of local jewellery market/industry.

Tell employers what skills you have

Coaching
Store Operations
Excellent Communication Skills
Customer Relationship
Manpower Planning
Visual Merchandising
Customer Experience
Housekeeping
Interpersonal Skills
Inventory
Sales Management
Team Spirit
Retail Sales
Team Training
Customer Relationship Management
Inventory Management
Product Management
Team Management
Customer Service
Staff Management

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