Boutique Supervisor

1 week ago


Singapore RI LUXURY PTE. LTD. Full time
The Boutique Supervisor will be assigned to a Låderach boutique and oversees the end-to-end operations of the store.

Duties & Responsibilities:

Performance Area 1:
Achieve Sales & Deliver Service Excellence

  • Monitor and manage boutique's sales performance and process to ensure that monthly sales targets are met.
  • Manage order processing, fulfilment and returns of customer orders
  • Achieve service excellence by managing service quality and customer satisfaction

Performance Area 2:
Boutique Management

  • Ensure that boutique operations are not affected in the absence of any staff including the Supervisor
  • Supervise and maintain housekeeping standards at the sales floor, storeroom and working room
  • Perform daily stock check
  • Monitor and ensure that visual merchandising presentation is attractive, tidy and presentable.

Performance Area 3:
Deliver Operations Excellence

  • Coordinate with the Business Development Executive on all corporate enquiries and/or orders if any.
  • Manage compliance with Food and Beverage hygiene policies and procedures
  • Manage workplace safety and health systems

Performance Area 4:
People Management

  • Train and coach new staff, ensure that he/she is clear of his/her performance expectations and smoothly integrated into the team
  • Facilitate learning opportunities and develop leadership capabilities among boutique team
  • Ensure that all boutique staff abide by the Standard Operating Procedures
  • Provide all staff with regular coaching and performance feedback
  • Responsible for every staff' performance during confirmation, midyear review and endyear appraisal.

Requirements:

  • Minimum ITE / Diploma / Degree in Retail Management or Business Administration
  • Excellent communication and interpersonal skills
  • Able to converse fluently in English
  • Able to work rotating shifts
  • At least 3 years' experience working as a retail associate
  • Prior experience in a supervisory role would be an advantage


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