Assistant Boutique Manager

1 week ago


Singapore Piaget Full time

Reference Code: 94926
ASSISTANT BOUTIQUE MANAGER:


  • Singapore, 01, SG
  • PermanentSince 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry knowhow.
Piaget excels in everything that is rare, precious and exceptional.

Always do better than necessary:

the Piaget founder's motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.


MAIN PURPOSE


To assist the Boutique Manager in developing and managing the team & Operations Management so that they can achieve sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison's heritage & values.


KEY RESPONSIBILITIES

Sales

  • Guiding and Managing Boutique Team to develop strong sales turnover for the Boutique in accordance with the Boutique strategy:
  • Supervise staff to meet the turnover targets set by the Boutique Manager through their maximum efforts.
  • Supervise and manage staff's usage of discount policy
  • Achieve Key performance indicators defined by the Boutique Manager

Staff Management

  • Assist the Boutique Manager in establishing and maintaining good staff relations in order to generate high level of morale
  • Assist the Boutique Manager in coach, training and developing staff effectively to their job role in order to meet the Maison's standards and requirements.
  • Communicate Company & Maison policies and Management instructions to staff in the most objective and effective manner
  • Ensure adequate manpower and support to cover the shop floor operations at all times

Client Management

  • Satisfying customers:_
  • Be an alternative point of contact for any escalation of customer service matters
  • Welcome & handle the clients in the respect of the Maison's standards (In the Boutique, on the phone or by mail or during events)
  • Adapt its style to each client need in order to offer the appropriate service
  • Advise, convince & ensure that each sales is handled accordingly
  • Building a long term relationship with the client:_
  • Ensure the prospection and the followup of new clients (local and international)
  • Enrich the client database using the welcome cards for client and prospect
  • Be force of proposal to develop client actions (phone, mailing, etc.)
  • Customer Service

SAV:
_

  • Take care of each case according to the Maison's standards
  • Follow up on each case and communicate to the Boutique Manager each problem

Product/ Merchandise/Inventory Management

  • Responsible for and ensure the proper and accurate management of stock
  • Reception & transfer
  • Take part on inventory management / stocktake
  • Check that all products are correctly handled & priced
  • Look after the level of stocks of the accessories (catalogs, gifts, boxes, etc.)
  • Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)

Shop Maintenance

  • Maintain high standards of Boutique housekeeping in the boutique & ensure that the boutique team does the same.
  • Assist the Boutique Manager for maintenance of fixtures, furniture, furnishing within the boutique and inform Boutique Manager about any major maintenance work required.
  • Ensure that boutique is in adherence to work place safety, fire and health regulations as set out by the Company.

Reporting

  • Assist the Boutique Manager in collating and preparation of various reports (Sales Turnover, Customer Analysis, etc)

Other

  • Adherence & dissemination of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
  • Participate actively to Boutique meeting organized by the Boutique Manager (provide feedback, propose new ideas / actions)
  • Remain informed on the business through magazines and regular Boutique checks of the competitors
  • Handle any other ad hoc activities

Requirements:

years' in supervisory positions in Luxury Retail Environment

  • Strong Management and Organizational skills
  • Strong Communication Skills
  • Fluent written and spoken English
  • Mandarin is an advantage

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