Account Manager
5 days ago
Account Manager - APAC
Do you want to work as an Account Manager - APAC delivering customer focused solutions?
About us
We are Thredd, formerly Global Processing Services. Thredd sits at the heart of the global payments revolution, processing billions of transactions annually across 44 countries for the world's leading FinTechs, digital banks, and embedded finance providers. We are certified by Mastercard and Visa to process and manage any credit, debit or pre-paid card transaction globally. We enable the emerging payments industry to deliver breakthrough innovations through a unique combination of proprietary technology, its people and partners.
About the Account Manager role
We are looking for an Account Manager to manage and nurture relationships with Key and Emerging clients, focusing on retention and satisfaction while collaborating with internal teams to enhance the customer experience. You will drive revenue growth by identifying opportunities to cross-sell and upsell Thredd's products and services, generating net new revenue.
As part of the Account Management team you will be pivotal in supporting your clients' commercial success, fostering growth, and solidifying Thredd's position as a trusted partner.
What you will be doing as an Account Manager
Customer/Client Centricity
* Build and maintain relationships with clients, ensuring high levels of satisfaction, adoption, and retention
* Act as the primary internal advocate for clients, skillfully managing expectations while aligning Thredd's goals with client needs
* Assist in contract renewals and negotiations, aiming to maintain long-term client partnerships
* Address clients' commercial requirements, ensuring all queries and needs are met promptly
Industry Knowledge
* Promote client participation in case studies, PR activities, and industry events, providing valuable support to the Marketing team
* Stay informed about the dynamic payments sector through proactive research and reading, sharing valuable insights with the Account Management team
Data & Reporting
* Conduct Quarterly Business Reviews (QBRs) to present performance metrics, analyse trends, and compare forecasted versus actual volume
Quality & Controls
* Understand and execute existing team processes to achieve high performance, including pipeline management, deal qualification, reporting, and accurate client record maintenance on Salesforce
Revenue Generation & Protection
* Drive revenue and margin growth by meeting individual sales quotas through identifying and capitalising on cross-sell and upsell opportunities\
Strategic impact
* Conduct strategic meetings to develop comprehensive Account Development Plans that incorporate client objectives, product and geographical roadmaps to identify potential opportunities and ensure alignment with Thredd
What you will bring to the Account Manager role
* Previous Experience in Account Management and an understanding of the tech and payments landscape
* Sales-oriented mindset with the ability to identify revenue opportunities
* Effective communicator through various mediums.
* Strong verbal and written communications skills, with the ability to clearly articulate ideas and information. Able to communicate at all levels of an organisation
* Proficient at a business level in both spoken and written English and Mandarin to liaise with our China clients.
* Skilled at building and maintaining client relationships and key stakeholders
* Experience identifying growth opportunities for clients
* Strong data analysis, critical thinking and task management skills
* Adaptability, professionalism and composure under pressure
* Flexibility and adaptability
* Strong attention to detail
Other
This role is a hybrid role with 50% of the time in the Singapore office.
Thredd operates in a secure environment and all candidates will be Credit and Background checked to the extent permitted by law.
Only direct applicants will be considered for this role, we do not accept applications from recruitment agencies.
Tell employers what skills you haveAccount Reconciliation
Account Management
Management Skills
Accounts Payable
Strong Attention To Detail
Customer Experience
good sales
Critical Thinking
Relationship Management
Task Management
Written Communications
Adaptability
Attention to Detail
Pressure
Advocate
prioritise change requests
Revenue Growth
Communication Skills
Articulate
Able To Work Independently
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