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Senior Sales Manager

1 month ago

Singapore IBIS SINGAPORE ON BENCOOLEN Full time
Roles & Responsibilities

Responsibilities:

  • The Senior Sales Manager's mission is to primarily promote the Hotel and where possible, hotels belonging to the chain in his/her area/region.
  • To achieve optimal sales at the best possible conditions for the company.
  • To meet Hotel Budget and Individual KPIs (Room Target, Meeting Room Target, ADR & OCC)
  • Pays visits to former, existing, and potential clients in view of entering into contracts with them, especially commercial accounts
  • Anticipate the volume of business, taking into consideration the occupancy of the Hotel, the holidays, the weather, the activities in the Hotel, and the community in general
  • Defines precisely guest requirements and ensures that the guest services offered correspond effectively to their requests
  • To achieve targets by increasing room night production and the average room rates as set by the Director of Sales
  • Assist DOS in the training of new team members
  • Maintain and update vital information of companies, contacts, profiles, and databases in the Anais system (PMS)
  • Provide after-sales service and in particular ensure all guest complaints are taken seriously and discussed with the respective departments if necessary
  • Receives any important guest in the Hotel whom he/she has approached
  • Negotiates prices with the clients
  • Confirms verbal proposals in writing
  • Ensures that all complaints have initiated follow-up action
  • Achieve personal and sales team goals as assigned
  • Monitor competitors' activities and assist in market intelligence
  • Sell hotel room nights to new, existing, and prospective customers in line with the goals set forth in the sales strategy, negotiating optimum rates for the benefit of the business
  • Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team
  • Perform other duties as assigned

Requirements:

  • Bachelor's Degree or Diploma in Hospitality Management
  • Minimum 5 years of sales experience in the same capacity
  • Proven ability to build relationships and find new business: prospecting, networking, site inspections, and sales calls
  • Strong sales background in MICE
  • Excellent verbal and written communication skills and strong attention to detail
  • Keep abreast of industry trends and share information with all staff
  • Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously
  • Proactive mindset to anticipate and support changes in our business
  • Conformity to the highest standards of personal integrity and ethical behavior
  • Exceptional customer service abilities
Tell employers what skills you have

Negotiation
Weather
Aftersales
Strong Attention To Detail
Exceptional Customer Service
Hospitality Management
Selling
Sales Process
Client Management
Networking
Market Intelligence
Writing
Business Development
Databases
Ability to Prioritize