Centre Manager

2 months ago

Singapore Aureus Group Pte Ltd Full time

Company: Aureus GroupPte.Ltd 

Position: CentreManager 

Location:Singapore 

Compensation: $4,000 monthly(+ monthly sales incentives up to $1,400)

 

CompanyDescription

Founded inSeptember 2013, the Aureus Group has revolutionized music educationin Singapore. As the fastest-growing music school chain, itsinnovative business model and dedication to transformative musicalexperiences have earned it significant acclaim, with features inrenowned publications like Forbes, Business Times, and Channel NewsAsia. This success culminated in a fourth-place ranking in“Singapore’s Fastest Growing Companies” survey, solidifying itsposition as an industry pioneer.

With a purposeto empower every student through creative arts education, Aureus isshaping a future where every student will develop intellectual,emotional, physical, and spiritual gifts that prepare them toovercome and seize the challenges and opportunities presented inthe 21st century and beyond.

 

Mission of thePosition 

The primarymission for the Centre Manager is to actively support andcontribute to the overall success of the Aureus centre under theirpurview. Working directly with the Divisional Head of Growth, theCentre Manager plays a pivotal role in executing the establishedsales strategies and systems. The focus will be on achievingnotable business and revenue growth, elevating customersatisfaction levels, and enhancing employee satisfaction within theassigned centres. 

The Centre Managerdrives scalable sales initiatives aligned with divisional goals,fostering a positive environment through proactive collaboration.Primary responsibilities involve driving sales and eventmanagement, overseeing day-to-day operations, executing trainingprograms, and providing mentorship to staff. Tasked with optimizingstrategies to meet and exceed set goals. The Centre Manageractively contributes to performance enhancement initiatives,coordinating events and marketing campaigns to maximize growthproductivity.   

 

KeyResponsibilities 

  1. Performance Enhancement andFeedback- Regularly evaluating the front desk team'sperformance in providing excellent service, effective customercommunication, sales proficiency, positive customer experiences,professional conduct, and packaging through a 360-degree feedbackloop involving various stakeholders for centre under theirpurview.  
  2. EnhanceCentre Experience- Administering and overseeinglogistical and facilities maintenance operations to ensure aseamless and well-maintained working environment, comparable to a5-star hotel experience. This encompasses upkeep, cleanliness, andoverall experiential quality.
  3. Sales and Growth- Achieveassigned monthly lead generation, sales/ enrolments andlead-conversion targets, in addition to any other targets that maybe set by the management in relation to centre growth. Cultivateteam members through effective on-the-ground mentoring and ensurethey achieve their individual management-assignedtargets
  4. Workplace Culture andEtiquette- Promoting a positive work environmentaligned with company values. Execute initiatives to addresschallenges and organize staff welfare events, aiming to achieve atarget employee satisfaction index score.
  5. Customer Relationship Management-Ensure customer retention by promoting adeptproblem-solving skills and upholding high service standards amongteam members. Drive the team to do their very best in findingoptimal solutions that align with both customer needs and companyobjectives, with the ultimate goal of reaching a target customersatisfaction index score.
  6. Communication and Transparency-Ensuring consistent and aligned communications withthe company's core values across all channels. Proactivelycommunicate any issues or potential concerns to the management teamto foster a collaborative and responsive approach.
  7. Aureus Curriculum System-Guaranteeing the full adoption and attainment of setgoals for the Enigma system by ensuring compliance with alldirectives.
  8. Documentation andReporting- Tracking and reporting team evaluations,development, and improvement plans.
  9. Ad- Hoc- Performing andfulfilling additional duties as assigned by theManagement. 

 

Hiring Criteria:

  • At least 2-3 years’ experience in the customerservice field, with at least 1 year in a manager-levelposition
  • Must be available to work retailhours and on both weekends
  • Strong sense ofadaptability and leadership
  • Strong proficiencyin written and spoken English (Being bilingual/trilingual would bean advantage)
  • Goal-driven individuals with theability to focus and prioritise tasks that drive the growth of thecentre
  • Positive, extroverted, and outgoingpersonality with the passion for customer service

 

KeyCriteria/Requirements 

  • The applicant should have a minimum of 4 years ofexperience in the related field and at least 2 years in amanagerial-level position.
  • The successfulapplicant must be flexible and available to work onweekends.
  • We are looking for individuals witha strategic mindset and the ability to think critically in varioussales situations.
  • Strong verbal and writtencommunication skills are essential for effective collaboration andleadership.
  • Goal-driven individuals with theability to focus and prioritise tasks that drive the growth of thecentre.
  • The applicant must have a strongcommitment to compliance and ethical business practices, ensuringadherence to industry regulations and companystandards. 

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