e-commerce after-sales manager

2 weeks ago


Singapore JIE SHUN JIA Full time
Roles & Responsibilities

whatsapp: 85986715

Recruit customer service

Job Description:
1. Master product knowledge, answer consumers' questions, and maintain customer relationships;
2. According to the order information submitted by the customer, carry out order confirmation, modification and other operations;
3. Follow up the delivery of the order and update the urgent logistics information to ensure that the customer can understand the latest information of the order;
4. Follow up the customer's after-sales problems and assist customers in dealing with related problems.
Request:
1. More than two years of customer service experience in Shopee and Lazada, and experience in the small household appliance industry is preferred.

2.Familiarity with after-sales management tools or systems,like Lazada Seller Center、Shopee Seller Centre、Amazon Seller Central

3. If the customer reports that the product has a quality problem, know what the handling process is

Salary range: 2000~4000
Working hours: Monday to Friday, 9-6 o'clock, closed on weekends
Location: Near Tai Seng MRT Station

Jie Shun Jia | EA License No.: 24C2410 | EA Registration No.: R24124440 (FENG YINGJIE)

Tell employers what skills you have

Product Knowledge
Microsoft Office
Microsoft Excel
Aftersales
Interpersonal Skills
Customer Relationships
Administration
Freight
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Shipping
Customer Service Experience
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