![ITCAN PTE. LIMITED](https://media.trabajo.org/img/noimg.jpg)
#SGunited Jobs Service Desk Engineer/Immediate opportunity
1 month ago
1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Tell employers what skills you have
helpdesk support
providing desktop support
Troubleshooting
IT Helpdesk
Desktop Support
IT-Service desk
Service Level
Service Desk
technical helpdesk
1st and 2nd level Helpdesk
Technical Support
We have other current jobs related to this field that you can find below
-
IT Service Desk Engineer
2 weeks ago
Singapore Kaplan Learning Institute Pte Ltd Full timeCOMPANY DESCRIPTIONKaplan is one of the world's largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated Learning...
-
Service Desk Engineer
2 weeks ago
Singapore Tate Asia Full timeService Desk EngineerSUMMARY: Our client is looking to hire a Service Desk Engineer who can provide technical support to users on Network (Switch, Firewall, Access Point), System (VMware, VXRail), DWDM Services (Adva, Ciena, Dark Fiber) Should the reported incident ticket (fault) not resolveable by Service Desk after remote troubleshooting, the incident...
-
Front Desk Receptionist
2 weeks ago
Singapore Civil Service Club Full timeCompanyCivil Service ClubDesignationFront Desk ReceptionistDate Listed15 Nov 2023Job TypeEntry Level / Junior Executive Part/TempJob PeriodFlexible Start, For At Least 1 MonthProfessionAdmin / SecretarialIndustrySocial ServicesLocation NameAddress91 Bukit Batok West Ave 2, Singapore 659206MapAllowance / Remuneration$11 hourlyCompany ProfileJob...
-
SGunited Jobs Remote Desktop Support Engineer
2 weeks ago
Singapore ITCAN PTE. LIMITED Full timeJob Title: Technical Support Specialist at XYZ CompanyRoles & ResponsibilitiesTo have at least 1 year of end-user support experience in desktop or technical service desk, excluding Customer Service Experience in a non-technical call center environment.Required technical skills to support various computing devices like desktops, notebooks, tablets, and...
-
SGUnited Jobs
2 weeks ago
Singapore Steeltech Industries Pte. Ltd. Full timeJob Responsibility· Manage sales report and performance data to gauge productivity and achieve daily, weekly and monthly sales goals.· Assign duties to team members and create work schedules.· Develop operational strategies and ensure that the operational activities meet the organization's requirements.· Manage bid conditions and tender preparations.·...
-
Senior Service Desk Engineer
2 weeks ago
Singapore Equiom Group Full timeSummary and Overview Service Desk Engineer Singapore Permanent Full Time Competitive Salary and BenefitsYou will support the business by providing first and second line IT service desk support to Equiom employees globally.Your New RoleWorking as a Service Desk Engineer, the responsibilities of the role will grow and adapt to changing needs and demands,...
-
Hiring for Service Desk Engineer
2 weeks ago
Singapore Rapsys Technologies Full timeJob descriptionResponsibilities: Provides 24x7 Service Desk support as defined by first response/Tier 1 support.including hardware/software, passwords, and printer problems. Be required to perform 24 X 7 shift work in support of operational IT related mission/afterduty hours on call/emergency requirements. Shift work is required.CORE COMPETENCIES: Analysing...
-
Service Desk Support Engineer
2 weeks ago
Singapore U3 Infotech Pte Ltd. Full timeProvide 1st Level Support to usersRegisters, classifies and categorizes incidents and service requests, and undertakes an immediate effort in order to restore a failed IT service as possible [i.e. First Call Resolution (FCR)]Pro-actively interacts and gathers additional information from customer/users, as requiredEscalates next level of technical support for...
-
SGUnited Jobs
2 weeks ago
Singapore STEELTECH INDUSTRIES PTE. LTD. Full timeRoles & ResponsibilitiesJob Description & Requirements1) Work closely with the QS manager on tenders and projects.2) Liaising with site in-charge for progress of work done on site.3) Prepare progressive claims and potential variation claims at regular intervals of the project.4) Quantity measurement, costing and estimation for both pre-contract and post...
-
Service Desk Engineers
2 weeks ago
Singapore GOLDTECH RESOURCES PTE LTD Full timeJoin Our Team as a Helpdesk Support Specialist at XYZ CompanyPerforming Level 1/2 diagnosis and resolution of incidents/requests raisedLogging and tracking customer system problems, incidents, issues, requests, and user queriesEnsuring all issues are prioritized and resolved within SLA standardsConducting incident closure, verifying problem resolution with...
-
Service Desk Engineer
2 weeks ago
Singapore SCHONFELD STRATEGIC ADVISORS (SINGAPORE) PTE. LTD. Full timeThe role will be covering 2 x 12 hour shifts on the weekend and 2 x 8 hour shifts during the week. Hybrid working is available.The RoleWhat you'll doWhat you'll bringWhat you need: Service desk expertise with ITSM and incident management tools such as ServiceNow and PagerDuty Excellent verbal and written communication & customer service skills via various...
-
Singapore MEIDE Full time**All are urged to sign up quick ***MEIDE Singapore Careers Team is recruiting helpers, cleaning talents, housework geeks, and all who can do any chores eg. wiping, mopping, scrubbing or sweeping WE WANT YOU to start earning today Note: PLUS All job timing and dates are flexible. Yes you heard right.You get to choose your schedule and locations - at YOUR...
-
Service Desk
2 weeks ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full timeThis is a 12 months contract assigned to our clientWork Location: Serangoon NorthSalary Range : $2,300-$2,600Shifting Schedule1. 24 hrs rotating shift (with shift allowance for evening shift and graveyard shift)Monday-Sunday (including public holiday)Job Description:Service Desk expereinceResponsible for supporting the IT Help Desk Services organization to...
-
Service Desk
2 weeks ago
Singapore Alpheaus Pte Ltd Full timeCompanyAlpheaus Pte LtdDesignationService DeskDate Listed15 Mar 2024Job TypeExperienced / Senior Executive Full/PermFree/ProjJob PeriodImmediate Start, PermanentProfessionCustomer Service / CommunicationsIndustryComputer and ITLocation NameSingaporeAllowance / Remuneration$2,200 - 2,700 monthlyCompany ProfileAbout the job: Answering incoming calls and making...
-
IT Service Desk Engineer
2 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesIT SERVICE DESK ANALYSTPOSITION SUMMARYProvide 1st Level IT Support, via Phone and Remote-Control tool, to manage users' incidents and queries in a professional and timely manner.KEY RESPONSIBILITIES AND RESULTS Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are...
-
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeNTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to...
-
Service Desk Engineer
2 weeks ago
Singapore Rapsys Technologies Full timeProvides 24x7 Service Desk support as defined by first response/Tier 1 support.- including hardware/software, passwords, and printer problems. Be required to perform 24 X 7 shift work in support of operational IT related mission/after- duty hours on call/emergency requirements. Shift work is required.Schedule: Monday to Friday
-
IT Service Desk Analyst
2 weeks ago
Singapore Persolkelly Full timePurpose:The IT Service Desk is the first point of contact for users for questions, requests, and incidents.The IT Service Desk function: Defines and deploys the ITprocesses and tooling for request, incident, change and problemmanagement for the entire ITfunction and aligns these processes with Operations and Product to aim for a consistent customer...
-
Acmv Engineer #sgunited Jobs
2 weeks ago
Singapore JOB ALPHA ASSOCIATES Full timeClient:Construction IndustryLocation:IslandwideRemuneration: Based on Qualification, Experience & CapabilityREQUIREMENTS At least 35 years experience in ACMV Well trained and good experience in Air Conditioning and Mechanical Ventilation System Good communications and interpersonal skill Customer service oriented and a good team player Selfmotivated and able...
-
Service Desk Officer
2 weeks ago
Singapore RECRUIT EXPRESS PTE LTD Full timeRoles & ResponsibilitiesJob Opportunity: Service Desk Officer (1 Year Contract)Location: Suntec, SingaporeWorking Hours: Office Hours (details to be confirmed)Salary Range: $3,000 - $4,000Contract Type: Contract/OutsourcedKey Responsibilities:Helpdesk Support:First-Level User Problems: Provide helpdesk support by resolving first-level user issues and...