AS400 Engineer

4 weeks ago


Singapore OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD Full time
Roles & Responsibilities

About the role

  • The application analyst position will be managing both AS400 and Wintel Gaming application running in the organization.
  • The candidate will be a level 2 support personnel, managing the relationship between business stakeholders, internal IT, auditors and vendors to resolve/address/clarify application issues and/or functionality challenges to resume business operation as soon and as smooth as possible.
  • The candidate will be the subject matter expert that understands the business operation and application functionalities to value-add/resolve user's issue/inquiries.
  • The canditate will be managing small to medium scale project to remediate cybersecurity vulnerabilities, application bug fix, minor application enhanacement to improve application performance/security/operation workflow in the organization
  • Front incoming incident tickets from end users to resolve application and software issues
  • Provide incident resolution management and root cause analysis techniques to determine cause and resolve complex system issues.
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
  • Record, track, and document the incident-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Post software updates, knowledge bases

Requirements

  • Bachelor's degree or equivalent the field of computer science, information systems, or equivalent.
  • SQL Knowledge is required and mandatory
  • Experience in iSeries development and support using RPG, RPGLE, CL and CLLE
  • 5+ years work experience in application support or equivalent using problem resolution and root cause analysis techniques. In depth knowledge of Wintel application and troubleshooting methods.
  • Software development/ programming skills in ASP.NET, VB.NET, VB6, Javascript, HTML5, Json, Batch scripting, XML, .NET Framework 3.5 and above, Java.
  • Experience with setup, managing and troubleshooting IIS web services and Windows services is a MUST.
  • Strong analytical and problem solving skills, and experience applying these skills to resolve issues.
  • Able to analyse the requirements and propose the suitable solution for the business needs.
  • Experience with troubleshooting principles, methodologies, and issue resolution techniques.
  • Experience with software installation, build, continuous integration and source

Tell employers what skills you have

JSON
ASPNet
.NET
XML
As400
Management Development
IBM AS400
CL
IIS
Root Cause Analysis
HTML5
RPG
AS400 system
Application Support
Software Installation
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