Area Manager

2 months ago


Singapore KOPITIAM INVESTMENT PTE. LTD. Full time
Roles & Responsibilities

  • Overall accountable to an area or portfolio assigned (which consists of several outlets) including P&L, fulfillment of targets, SOPs, and policies of the company
  • Direct and manage stalls according to the company's SOPs and regulatory requirements
  • Coach outlet in charge and train the service crew on food handling, service attitude, and delivering good customer experience
  • Work closely with tenants on their operational needs and service consistency
  • Manage centres according to budget with responsibility for creating and executing plans to sustain profitability
  • Monitor sales and provide monthly sales reports with recommendations for business reviews with management
  • Observe and comply with the standards and expectations
  • Drive sales and provide routine/ monthly sales reports with recommendations for business reviews with management
  • Conduct investigations & prepare reports for all incidents that happened at the outlets and put up recommendations
  • Manage staff performance and disciplinary issues with HRBP
  • Resolve customer complaints and operational issues
  • Work on projects assigned by the Lead

Tell employers what skills you have

Coaching
Leadership
Microsoft Excel
Customer Experience
Financial Management
Interpersonal Skills
Inventory
Administration
People Development
Compliance
Presentation Skills
Regulatory Requirements
Customer Service
Audit
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