Area Manager – East
5 days ago
Duties and Responsibilities:
- Manage assigned outlets (approx. 5-8) according to company’s SOP
- Monitor sales performance of assigned outlets with recommendations during monthly reviews with management
- Ensure that new employees deployed to assigned outlets are properly trained to use POS system and prepare food according to SOP
- Conduct biweekly outlet checks and make sure that outlets are adhering to company’s quality assurance checklist
- Investigate and resolve customer complaints or feedback (if applicable), making sure issues are addressed quickly and efficiently
- Review the performance of all outlet employees and provide corrective action for improvement
- Monitor and manage the outlets expenses
- Ensure inventory levels of outlets, ensuring that each outlet is well stocked without overordering.
- Assist outlet operations as and when there is shortage of manpower
- Ensure customer satisfaction by teaching employees how to uphold high levels of service standards
Requirements:
- Min. Diploma (any field) with at least 2 years relevant experience as an Area Manager from F&B industry
- Possess valid WSQ Food Hygiene Certificate
- Able to work on weekends and public holidays - including shift work
- Able to work well in a team across all levels of employees
- Customer service oriented, ensuring that employees are courteous to customers
We regret to inform that only shortlisted candidates will be notified.
Tell employers what skills you have
Coaching
Customer Service Oriented
Leadership
Microsoft Excel
Teaching
Financial Management
Quality Assurance
Interpersonal Skills
Inventory
Administration
People Development
Compliance
Presentation Skills
Customer Satisfaction
Customer Service
Audit
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