IT Operation Support Engineer
2 weeks ago
Job Descriptions:
The Candidate must possess experience in providing Level 1 and Level 2 support for applications. Have demonstrated the ability to perform the following:
- Grant access rights for user accounts via requests raised in a ticketing system
- Assist with system testing and verifications following infrastructure changes and system patches.
- Liaise and follow up with external vendors on Level 2/3 support for troubleshooting issues/incidents and software development for change requests.
- Ensure all reported incident tickets and service requests meet the agreed Service Level Agreements (SLAs).
- Perform maintenance tasks and documentation reports in periodic and/or unplanned manners (ad-hoc requests).
- Prepare production deployment for bug fixes and system enhancements.
- Monitor schedule jobs / interfaces and follow up with remedy actions when necessary.
- Conduct housekeeping of system logs and project documents when necessary.
- Transcode files (e.g. media, document, etc.) for applications and servers.
- Ingest digital and media content (e.g. photographs/images, audio, etc.) into applications and servers.
- Perform other operational and administrative tasks as assigned by manager.
Job Requirements:
- The Candidate shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification.
- The Candidate must possess a minimum of FIVE (5) years' professional experience in the IT or Infocomm industry. Good to have experience in the maintenance of web applications.
- The Candidate shall have a good command of English and effective communications skills
Interested candidates may apply to Patrina@eps.com.sg with your detail CVs
Tell employers what skills you haveTroubleshooting
Hardware
Ticketing
Housekeeping
Job Descriptions
System Testing
Scripting
Information Technology
Service Level
Networking
Web Applications
ITIL
Autosys
Linux
Software Development
Technical Support
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