Analytics and Support Professional

7 days ago


Singapore This is an IT support group Full time
Role Overview

We are seeking a Customer Success Analyst to join our Customer Operations team in Singapore. The successful candidate will be responsible for managing customer support queries, onboarding customers onto our suite of market-leading products, and analyzing trade data to drive customer success.

Main Responsibilities:
• Develop a deep understanding of our products and our customer usage of these
• Use your analytical abilities to solve customer problems and help ensure their success
• Collaborate with our product and engineering teams to diagnose and resolve support issues
• Build knowledge of financial markets and engineering to better understand our product applications
• Take ownership and ensure best practice processes are created/championed

Key Skills and Qualifications:
• Recent STEM degree graduate e.g. Computer Science, Software Engineering, Mathematics
• Skilled in a programming/scripting language such as SQL, Python, C#
• Keen problem solver with a results-focused approach
• Looking for a first step into the analytics field or initial experience in a customer-facing support role
• Ability to work under pressure and exercise clear judgement
• Curious mindset and proactive approach to learning
• Excellent interpersonal and communication skills
• Great attention to detail

Benefits:
• Annual discretionary performance bonus
• Hybrid working policy
• Private medical insurance + dental cover
• Extended parental leave (up to 6 months of fully paid maternity leave)
• 25 days annual leave + bank holidays
• Enhanced company pension plan
• 5 days study leave towards professional qualifications
• Death in service coverage


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