Support Operations Lead
4 days ago
About the Company:
TikTok is a tech organization that recognizes the importance of keeping our platform safe for our communities. We understand that this can be a challenging and emotionally taxing job, which is why we are sharing the potential hazards and risks from the start.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs to promote and support physical and mental wellbeing throughout each employee's journey with us.
In this role, you will be responsible for designing and implementing policies that enhance our user and creator experience. Your primary focus will be on prioritizing, designing, and launching policies, processes, and workflow improvement programs that drive transformational change.
You will partner with cross-functional teams to ensure that our policies and processes meet safety standards and effectively deliver customer success goals.
Key Requirements:
- Experience in developing customer-focused policies and solutions in a tech organization
- Experience in influencing customer support operations with a focus on safety, process, and system improvement
- Experience in senior stakeholder management, influencing across all levels and cultures
- Experience working within policy and regulatory domains
- Direct experience in project/program management, process optimization, and operations management
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