Customer Service Executive
3 days ago
- Prepare and issue quotations for ACMV / HVAC service maintenance & new project jobs.
- Update GP on jobs billing details and prepare all documents for billing submission.
- Update / Issue project code for all service and new project jobs.
- Actively liaise with client representatives for any concerns on the service or project jobs and constantly follow-up on purchase orders as required.
- Constantly coordinate with Project Supervisor on new projects awarded and other clients’ concerns needed to be addressed.
- Economically source spare parts and other materials needed for all service or project jobs.
- Prepare daily sales and monthly quotations reports.
- Prepare tender documents for new projects.
- Issue delivery order or service chits.
- Shipment booking, coordination and preparation of required documents.
- Monitor disposal of empty cylinder stocks and order replenishment as needed.
- NEA reporting as required.
- Update of General Waste Report.
- Data entry of collection note / disposal cylinder and preparation of reports & certificates accordingly.
- Monthly update on refrigerant price to customer and follow-up on new order or price feedback.
- Generate and issue purchase orders to vendors as required.
- Answer main line phone calls.
Tell employers what skills you have
Sales
Microsoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
Inventory
HVAC
Data Entry
Adaptability
Freight
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Shipping
Customer Service Experience
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