Customer Service Executive

4 hours ago


Singapore EDRINGTON SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Reporting to the Customer Service & Demand Planning Manager, the Customer Service Executive will be responsible for managing the order to cash process, building an effective customer relationship management and ensuring a strong collaboration with customers, 3PL, internal stake holders (Commercial / Finance / Marketing / Global Supply Chain) and UK supply chain to ensure timely delivery of goods and smooth operation.


Job Description:


  • Execute Customer Order Management for APAC customers.
  • Execute and manage order to cash (invoicing) transactions accurately and promptly.
  • Coordinate and provide support to customers with 3PL and internal stakeholders (commercial / finance / marketing / global supply).
  • Co-ordinate with business partners and customers to ensure on-time full delivery.
  • Ensure smooth month-end financial reconciliation process on inventory and sales activity by the 1st working day of each month.
  • Support business objectives; deliver high level service and performance.
  • Ensure process execution is in compliant with audit and other regulatory requirements.
  • Support cost reduction and/or process improvement initiatives.
  • Support business reporting cycle.


Skills and Competencies:


  • Min. Diploma or Degree in Business, Supply Chain, Logistics or equivalent.
  • Customer order/supply chain management experience, preferably in Fast Moving Consumer Goods environment.
  • Strong customer service focus with positive mindset.
  • Strong analytical and organisational skills, coupled with good communication skills with the ability to work well with all levels.
  • Ability to work under pressure and tight deadlines.
  • Ability to work independently and yet collaborate and contribute as a team player.
  • Fluent in English and Mandarin would be an added advantage.
  • Proficient in MS Office/ SAP/ Incoterms/ Export documentation would be an added advantage.


Application will close on 12 January 2025. Only shortlisted candidates will be notified. Interested candidates, kindly specify your current and expected remuneration in your CV.


Tell employers what skills you have

3PL
Ability To Work Independently
Process Improvement
Inventory
Supply Chain
Invoicing
Customer Relationship Management
MS Office
Good Communication Skills
Demand Planning
Team Player
Regulatory Requirements
Customer Service
Audit

  • Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...


  • Singapore Seven Seas Maritime Service Full time

    No Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...


  • Singapore Seven Seas Maritime Service Full time

    No Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...


  • Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at TREETOPS EXECUTIVE RESIDENCES. As a key member of our restaurant staff, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable dining experience.Key Responsibilities:Preparation and Setup: Prepare the...


  • Singapore Woodlands Transport Service Pte Ltd Full time

    Responsibilites Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules and...


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    Job SummaryWe are seeking a highly motivated Reservation Associate to join our team at the STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. As a key member of our customer contact centre, you will be responsible for providing exceptional customer service and sales support to our guests.About UsThe STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. is a leading...


  • Singapore PEOPLE PROFILERS (EXECUTIVE SEARCH) PTE. LTD. Full time

    Job Summary:We are seeking an experienced Concierge Service Executive to provide exceptional customer service and create unforgettable experiences for our clients. As a key member of our team, you will be responsible for delivering swift, personalized service while maintaining a sophisticated presence in customer-centric areas.About the Role:This is a unique...


  • Singapore PEOPLE PROFILERS (EXECUTIVE SEARCH) PTE. LTD. Full time

    At People Profilers (Executive Search) Pte. Ltd., we are committed to providing exceptional service to our clients and customers.About the RoleWe are seeking a highly skilled Customer Service Delivery Specialist to join our team in Tengah, Singapore.The successful candidate will be responsible for delivering top-notch customer service experiences, ensuring...


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    Job OverviewThe Customer Service Representative will be responsible for handling customer inquiries and resolving issues related to hotel reservations. This role is ideal for individuals with excellent communication skills and a passion for delivering exceptional customer service.About the RoleThis position involves processing reservation requests,...


  • Singapore Marriott Customer Engagement Centre Full time $2,680

    COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    About the RoleAs a Reservation Associate at STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD., you will play a vital role in delivering exceptional customer service and maximizing revenue opportunities.


  • Singapore PEOPLE PROFILERS (EXECUTIVE SEARCH) PTE. LTD. Full time

    Job OverviewWe are seeking a professional Customer Service Quality Assurance Specialist to join our team at People Profilers (Executive Search) Pte. Ltd.About the RoleThis role provides a high-quality customer experience by ensuring that home units handed over to home buyers are in good condition. The successful candidate will be responsible for conducting...

  • Customer Service

    1 month ago


    Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full time

    Roles & ResponsibilitiesJob responsibilities· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).· Achieving volume, profitability and customer satisfaction KPIs by management.· Generate new business through innovative strategies, negotiate deal terms.· Conflict Resolution –...


  • Singapore PEOPLE PROFILERS (EXECUTIVE SEARCH) PTE. LTD. Full time

    Job OverviewWe are seeking a highly skilled and dedicated Patient Service Associate to join our team at People Profilers (Executive Search) Pte. Ltd.About the RoleThis is an exciting opportunity to work in a fast-paced healthcare environment, providing exceptional customer service to patients and visitors.Key ResponsibilitiesEnsure clinics operational...


  • Singapore TOP ONE SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesCoordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily...


  • Singapore RELIANCE SERVICE MANAGEMENT PTE. LTD. Full time

    Job OverviewA Customer Service Representative role at Reliance Service Management PTE. LTD. is now available. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work well under pressure.Key Responsibilities:We are seeking a highly skilled individual who can take orders from guests, serve food and...


  • Singapore National Service Resort & Country Club Full time

    Job SummaryThe Customer Service Officer will be responsible for handling telephone calls, enquiries, and memberships services for the National Service Resort & Country Club.Key ResponsibilitiesHandle telephone calls, answering enquiries on the Club's facilities and functions.Manage programmes applications and enquiries/facilities bookings.Assist with...


  • Singapore NETWORK EXPRESS COURIER SERVICES PTE LTD Full time

    Job Title: Customer Service Executive General Description The Customer Service Executive is responsible for ensuring that customers are satisfied at all times. Duties include answering customer calls & emails within the Service Level Agreement (SLA) with excellent quality. Must be a strong team player & ensure high levels of attendance & punctuality. Must...


  • Singapore CPO PTE. LTD. Full time

    CPO is startup dedicated to providing exceptional customer service and satisfaction. We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service Executive. As a Customer Service...


  • Singapore PLURIUM TECHNOLOGIES PTE. LTD. Full time

    Customer Service Executive Industry: IT Hardware, Networking Hardware Employment Type: Full time Working Hours: Mon-Fri, 9am-6pm Reporting To: Sales Director The Customer Service Executive supports sales operations and oversees order processing. The role ensures smooth sales operations, timely responses to customer inquiries, and supports the sales team to...