Customer Service Quality Assurance Specialist
8 hours ago
We are seeking a professional Customer Service Quality Assurance Specialist to join our team at People Profilers (Executive Search) Pte. Ltd.
About the RoleThis role provides a high-quality customer experience by ensuring that home units handed over to home buyers are in good condition. The successful candidate will be responsible for conducting quality inspections, identifying defects, and rectifying them in a timely manner.
Responsibilities- Conduct quality inspections of 100% of units to identify defects for rectification.
- Ensure defects rectification is completed within stipulated timelines by liaising with main contractors and owners.
- Assist the Customer Service team in handover preparation by ensuring that the handover kit is complete on time.
- Resolve owners' complaints arising from defects and other areas satisfactorily.
- Prior customer service and administration experience.
This role requires working weekdays, 8:45am to 6pm, in Tengah. A salary of SGD $2,600 per month is offered.
What We Offer- A competitive salary package.
- An opportunity to work with a reputable executive search firm.
If you have the skills and qualifications we're looking for, please submit your updated resume for consideration.
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