IT Helpdesk Engineer

3 weeks ago


Singapore MAVENTREE TECHNOLOGY PTE. LTD. Full time
Roles & Responsibilities

  • Diploma / Nitec / ITE in Information Technology or its equivalent
  • Fresh graduates are welcome to apply
  • Serve as the first point of contact for Client end users seeking technical assistance over phone, email, MS team and ticketing system and updating all cases reported into the Client ticketing system.
  • Configure, install, support, and maintain IT hardware and software – PCs, laptops, and mobile devices, printer/copiers. Windows operating systems, applications software.
  • Support Meeting Room Tablet, Projector, Telephone, Cabling and Audio Video (AV) System.
  • Record events and problems and resolutions in Client ticketing system.
  • Coordinate with Client IT Department to plan and implement software upgrade and OS installation or hardware tech refresh on PCs, laptop, and mobile devices.
  • Day to day management of the helpdesk – dealing with cases from inception to competition
  • Required to monitor and update Client IT Asset Management System
  • Required to attend Client end-users within Client premises.
  • Client IT Environment require support is inclusive of: -
    • Install and troubleshoot Windows & No Windows Applications
    • Account Administration
    • End User Support
    • Setup / Troubleshoot Laptop / Desktop / Printing / Meeting Room facilities /Video Conference System
    • Multi-purpose hall Sound System
    • PC inventories & Bi-monthly stock take
    • Skype / MS Team Voice
    • Software Management: Endpoint Central / Intune
    • Microsoft Defender
    • VPN Solution
    • In-house escalation to Level 2/3 Support. Hardware Tech Refresh – Windows 11 Migration, Autopilot implementation

Tell employers what skills you have

Troubleshooting
Technical Assistance
Hardware
Ticketing
Laptops
Administration
Information Technology
OS installation
Windows Operating Systems
software applications
Windows
Mobile Devices
Customer Service
VPN
IT Asset Management
Technical Support
  • IT Helpdesk Engineer

    3 weeks ago


    Singapore RAH TECH PTE. LTD. Full time

    Roles & ResponsibilitiesIT Helpdesk EngineerYou will be responsible for: Offering responsive L1/L2 IT Support to customers, ensuring timely resolution of technical issues and providing exceptional customer service. Proactively troubleshooting and administering infrastructure to maintain uninterrupted functionality, minimizing downtime,...

  • Engineer, IT Helpdesk

    3 weeks ago


    Singapore KPMG SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesThe Helpdesk Support Engineer is an important member of KPMG SG’s ITS department. They serve as the first point of contact for end-users experiencing technical issues with their computer systems, software applications, or hardware peripherals, ensuring a prompt, effective, and smooth delivery of services to the end users.Primary...

  • Helpdesk Engineer

    4 months ago


    Singapore SECUREAGE TECHNOLOGY PTE. LTD. Full time

    Roles & ResponsibilitiesKey Responsibility Serving as the first point of contact to operational and user inquiries via phone and email. Following up with users to ensure full resolution of issues. Collaboration with stakeholders to resolve issues. Resolve technical issues by identifying problems, guiding users through corrective steps, or escalating...


  • Singapore ALTROCKS TECH PTE. LTD. Full time

    Roles & Responsibilities Receive Service Request / Incident through phone, email and Helpdesk Ticketing tool. Basic technical support at the End User Computing (EUC) and network level: PC, iPad, Laptop, WAN and LAN. User Account Management (Add, Delete and Change) and follow Change Management processes. Escalate to Level 2 engineer if the issue not...


  • Singapore MAIVENPOINT PTE. LTD. Full time

    Roles & ResponsibilitiesJob SummaryAs a Helpdesk Support Specialist, you will be responsible for ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing first-class support to our clients. This role involves working in shifts and ensuring the highest standards of customer service and technical problem...


  • Singapore HCL SINGAPORE PTE. LTD. Full time

    Job Summary We are seeking a skilled IT Helpdesk Support professional to join our team at HCL SINGAPORE PTE. LTD. As an IT Helpdesk Support, you will be the first point of contact for customer calls and queries, providing basic first-level technical support and troubleshooting. Key ResponsibilitiesProvide excellent customer service, focusing on listening,...

  • Helpdesk Engineer

    3 weeks ago


    Singapore THE HACENS TALENT PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description & Requirements 5 years of experience in Helpdesk support, maintenance, and basic infrastructure/network troubleshooting. Knowledge of ITIL processes and practices. Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols. Strong technical knowledge of desktop...


  • Singapore RK RECRUITMENT PTE. LTD. Full time

    Job SummaryWe are seeking a skilled IT Helpdesk System Engineer to join our team at RK Recruitment Pte Ltd. As a key member of our IT department, you will be responsible for providing technical assistance and support to our corporate users. Your expertise in troubleshooting and resolving issues related to Microsoft Windows operating systems, applications,...


  • Singapore FPT ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Support the day-to-day technical helpdesk operations. Handle complex incidents and coordinate with L2 teams to ensure resolution within the agreed Service Level Agreement. Oversee and monitor staff performance to ensure service level targets are met. Investigate discrepancies and complaints, taking corrective...

  • Helpdesk Engineer

    3 weeks ago


    Singapore HELIUS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesActing as the first point of contacts for tickets logged. Conduct routing of tickets to correct parties. Manage and resolve issues pertaining to client laptops.Technical Support & Troubleshooting:Provide timely and accurate support for hardware and software issues on client laptops.Diagnose, troubleshoot, and resolve laptop-related...


  • Singapore RONGDATECH PTE. LTD. On Behalf Of AvePoint Singapore Full time

    This position is recruiting for Ave Point Singapore Associate Consultant for Helpdesk Support Specialist x 1 Respond to cases via multiple channels such as hotline, email, online forms, chatbot, portal or case management system. Perform basic troubleshooting based on SOP and guides Escalate tickets to next level and ensure resolution within Service Level...

  • Helpdesk Engineer

    3 weeks ago


    Singapore UC TECH PTE. LTD. Full time

    Roles & ResponsibilitiesOnly Singaporean needs to apply.Reporting to Ops Lead, acting as the first point of contacts for tickets logged. Conduct routing of tickets to correct parties. Manage and resolve issues pertaining to client laptops.Job Scope:Technical Support & Troubleshooting:Provide timely and accurate support for hardware and software issues on...

  • Helpdesk Engineer

    3 weeks ago


    Singapore ENCORA TECHNOLOGIES PTE. LTD. Full time

    Roles & Responsibilitieso Acting as the first point of contacts for tickets logged. Conduct routing of tickets to correct parties. Manage and resolve issues pertaining to client laptops.o Technical Support & Troubleshooting:§ Provide timely and accurate support for hardware and software issues on client laptops.§ Diagnose, troubleshoot, and resolve...

  • Device Engineer

    6 days ago


    Singapore OPUS IT SERVICES PTE LTD Full time

    Roles & ResponsibilitiesLooking for Device Engineer at Tekong camp.Job Description Perform Asset Management of Infrastructure and Computing Devices. Provide computer support services (Troubleshooting, patching, confriguration, testing and maintenance) for any supported software and hardware Work with 3rd parties vendors Provide Training, Coaching and...

  • Device Engineer

    3 weeks ago


    Singapore OPUS IT SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob Description Perform Asset Management of Infrastructure and Computing Devices. Provide computer support services (Troubleshooting, patching, confriguration, testing and maintenance) for any supported software and hardware Work with 3rd parties vendors Provide Training, Coaching and orienting users on how to use computer devices...

  • Desktop Engineer

    1 month ago


    Singapore OPUS IT SERVICES PTE LTD Remote Work Freelance Full time

    Job ScopeAttend to cases escalated from the respective camp site lead. • Require travelling to the respective camp to provide technical support if cannot be resolved remotely.•Perform Asset Management of Infrastructure and Computing Devices• Provide computer support services (Troubleshooting, patching, configuration, testing and maintenance) for any...

  • IT Devices Specialist

    3 weeks ago


    Singapore OPUS IT SERVICES PTE LTD Full time

    Job SummaryOPUS IT SERVICES PTE LTD is seeking an experienced Device Engineer to join our team. As a key member of our infrastructure team, you will be responsible for performing asset management of infrastructure and computing devices, providing computer support services, and working with 3rd party vendors. Key Responsibilities:Perform asset management of...


  • Singapore MAVENTREE TECHNOLOGY PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities: Setup, installation and deploying of computers. Cloning/Imaging of laptop/desktop Station at customer’s office for IT support if required (if stationed, reporting will be at customer location) Performing IT support (Ticketing System, Remote Support, Onsite Support) Active directory user account management ...


  • Singapore TOTAL EBIZ SOLUTIONS PTE. LTD. Full time

    Roles & Responsibilities•Provide first-line support for client queries and Client contracts, escalating complex issues to the procurement manager•Assist the procurement manager in project coordination, including timeline management, stakeholder communication and addressing customer queries related to ongoing ICT tender projects•Manage the life cycle of...

  • Helpdesk Engineer

    3 weeks ago


    Singapore IOTALENTS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities : Provide single point of contact for servicedesk Provide 1st and 2nd level support to troubleshoot IT issues Provide assistance & support to IT Projects Assist in the daily running of data center and server management Assist in procurement, document control, asset tracking & administration.Job Requirements :...