Application Support Engineer
1 day ago
•Provide first-line support for client queries and Client contracts, escalating complex issues to the procurement manager
•Assist the procurement manager in project coordination, including timeline management, stakeholder communication and addressing customer queries related to ongoing ICT tender projects
•Manage the life cycle of support tickets from creation to closure, ensuring timely resolution and appropriate escalation when required.
•Generate and analyse dashboard reports on key performance indicators, providing insights to management on trends and areas for improvement
•Compile, collate and cleanse reports from various sources (e.g. IT Service Management portal, GeBIZ, forms, spreadsheet, etc) to support informed decision-making and reconciliation of information
•Provide administrative support for assigned projects such as collating, validating and tracking information from suppliers
•Support the procurement manager in identifying potential value creation opportunities and process improvements within the ICT procurement operations
•Manage the annual system polls, respond to agencies’ queries, and analyse the returns submitted by Client.
•Assist in the development and maintenance of procurement documentation, while staying updated on ICT industry trends and Client procurement regulations
•Other admin and support activities required from time to time.
Tell employers what skills you have
Excellent Communication Skills
helpdesk support
IT Service Management
Troubleshooting
Dashboard
Technical Assistance
IT Helpdesk
ICT
Hardware
Business Continuity
Ticketing
Procurement
Value Creation
Windows
Mobile Devices
Administrative Support
Project Coordination
technical helpdesk
1st and 2nd level Helpdesk
Technical Support
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