Application Support Engineer
3 weeks ago
We are seeking a skilled Application Support Engineer to provide high-quality support to users and help them resolve technical issues efficiently.
- Gain hands-on experience with Web3.0 technologies and contribute to the development of innovative software solutions.
- Competitive salary package, including benefits and bonuses, based on individual performance.
- Enjoy a hybrid working arrangement with a central work location and flexible schedules.
Responsibilities:
- Provide prompt and accurate support to users, including answering questions, analyzing problems, and implementing effective solutions.
- Maintain detailed records of user interactions, reported issues, and completed solutions to ensure seamless issue tracking.
- Collaborate with technical staff and project managers to establish goals and objectives for system improvements and upgrades.
- Develop and maintain training manuals, troubleshooting procedures, and knowledge bases to enhance support personnel and user experiences.
- Design and implement new processes to improve efficiency, productivity, and customer satisfaction.
Requirements:
- Qualification in Computer Science or equivalent with a strong understanding of software development and maintenance.
- Experience with programming languages, such as HTML, JAVA, and scripting, will be an added advantage.
- Excellent writing, communication, and problem-solving skills to effectively interact with users and technical teams.
- 12-hour shift arrangements in a rotating manner, ensuring a healthy work-life balance.
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