Director, Sales Operations

Roles & Responsibilities

Role Overview

We are looking for a unique individual with leadership skills, intellect, passion, and relevant professional experience, and a track record of success to lead Asia Pacific (APAC) Sales Operations. This position reports directly to the Vice President of Worldwide Sales Operations while being closely aligned to the APAC SVP, Sales. Responsibilities include strategic direction, functional alignment and tactical execution of APAC sales operations and select field enablement and CRM-centered change management initiatives. In this role, you will partner with senior leaders to design processes, increase automation, enhance scalability and develop training that enables our sales teams in the APAC region. This position will lead the APAC based Sales Operations team with functional expertise in, but not limited to, the following areas: Governance, Risk and Compliance (GRC) policies and practices; data analysis and business intelligence; sales performance management; sales process and associated quote-to-cash operational support. You will partner with senior leaders throughout the sales, marketing, services and finance organizations as well as global sales operations functional leaders, to drive coordinated and scalable solution frameworks to best support local and global sales go-to-market strategies. As F5's marketplace evolves, it is imperative that we have a leadership focus on sales operations excellence within APAC who has a lens for performance measurement, productivity optimization, enablement design and marketplace analytics.

What You'll Do

• Management Responsibility including but not limited to interviewing and hiring candidates for open positions, onboarding, establishing goals, enabling growth and development plans, assigning or delegating work, providing on-the-job training, giving guidance to staff, conducting performance evaluations, approving paid time-off (PTO), and developing performance improvement plans
• Align with APAC senior sales leadership to develop, implement and evolve processes, sales strategies, training and tools in support of APAC sales growth with a focus on scalability and automation while maintaining a global mindset
• Partner with APAC sales teams to understand and diagnose new business requirements, regional needs, field readiness, and key pain points for prioritization and delivery
• Collaborate with leaders of worldwide sales operations team to ensure global functional alignment in the areas of sales incentive compensation, sales BI & analytics, deal desk, field enablement, operations transaction support and program management
• Proactively monitor and maintain high levels of quality, accuracy, global process consistency and opportunities for improvement
• Develop and maintain a unified APAC sales operations team culture with the focus on enabling the success of our APAC sales teams
• Stay abreast of global and local trends within sales operations and enablement and partner with global sales operations leadership to adopt new approaches as appropriate
• Provide proactive thought leadership around new initiatives and programs
• Regularly interacts with APAC senior management, including HQ executive levels
• Establish and implement performance measures designed to track and report progress against sales strategy and operational goals in a regular and consistent manner
• Responsible for directing the planning, staffing, budgeting and expense prioritization for the APAC sales operations team along with recommending and ultimately implementing changes to associated methods
• Identify critical opportunities, including resources, for cross-geographical and or cross-functional collaboration in order to achieve strategic initiatives
• Managing/coordinating 3rd-party vendors and contractors as required
• Position will require regional and international travel, including regular travel to corporate headquarters
• Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies
• Performs other related duties as assigned

What You'll Bring

• Bachelor's degree or equivalent level of experience; MBA a plus
• 5+ years in a leadership role overseeing sales operations or field operations professionals and functions
• Demonstrated business knowledge and highly relevant and recent experience in the sales or sales operations functions at the executive level
• Demonstrated ability to effectively lead a functionally matrixed and geographically distributed APAC team
• Transformational experience within a rapidly evolving, high-growth company environment
• Exceptional analytical skills and conceptual thinking ability
• Experience in managing managers or supervisors
• Proven ability to design and build teams and develop talent
• Extensive forecasting and revenue recognition experience
• Excellent executive-level communication, presentation, negotiation, and relationship skills
• Ability to see the big picture while effectively managing details
• Desire and ability to work in a fast-paced, fun, demanding environment
• Experience working for a US based organization
• Experience with channel partner go-to-market organization
• Requires the ability to influence up and across the Sales and HQ organization to gain acceptance on sales and/or sales operations initiatives
• In-depth understanding of sales processes, operational issues and sales objectives with experience in enterprise enablement methods
• Proven team and cross functional leadership skills
• Excellent written and verbal communication skills
• Demonstrated success managing complex projects from start to finish, working effectively across internal functional teams and external vendor relationships
• Ability to thrive in an unstructured environment with minimal supervision
• Excellent facilitation and presentation skills
• Strong organizational and follow through skills
• Excellent decision making, analytical and problem-solving skills
• Excellent interpersonal skills; able to interact effectively with all levels
• Ability to effectively influence and guide decision outcomes
• Strong collaborative team player
• Proficient in the use of computer software programs i.e. Word, Excel, and presentation applications; significant experience with CRM applications (Salesforce.com preferred)

What You'll Get

• Hybrid working mode
• Career growth and development opportunities
• Recognitions and Rewards
• Employee Assistance Program
• Competitive pay, comprehensive benefits, and cool perks
• Culture of Giving Back
• Dynamic Diversity & Inclusion Interest Groups

Apply if you believe your own unique capabilities can contribute to the success of this role and our organization

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.

Tell employers what skills you have

Negotiation
CRM
Forecasting
Business Intelligence
Analytical Skills
Change Management
Channel
Sales Process
Sales Operations
Budgeting
Presentation Skills
Revenue Recognition
Global Mindset

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