Amazon Flex Singapore Country Manager

4 weeks ago

Singapore AMAZON ASIA-PACIFIC HOLDINGS PRIVATE LIMITED Full time
Roles & Responsibilities

Do you want to provide world-leading customer experience, creating new approaches and technology solutions that are disruptive, challenge traditional approaches and change the way how the last mile delivery industry operates? Come join us as the Amazon Flex Singapore Country Manager

Since Day 1, Amazon focuses on providing new and innovative technologies and programs to solve customer and business challenges in the last mile delivery space. The last mile team ensures the most customer-centric experience possible, from the time a customer places an order with Amazon to the time the package reaches the customer. Amazon Flex is an integral part of this world-class last mile operation, and is critical to Amazon’s speed programs as Amazon Flex delivers the vast majority of packages globally for programs such as Fresh groceries, same day and sub-same-day. Amazon Flex works directly with independent contractors, called delivery partners, to make deliveries to Amazon customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.

We aim to be Earth’s best flexible working option, for delivery partners to decide how and when they want to work, while safely providing fast deliveries at high quality and sustainable cost. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change how the industry operates.

To lead innovation as the Amazon Flex Singapore Country Manager, you will be an independent thinker. You will demonstrate excellent business judgment and have the ability to generate ideas and solve problems independently. You will devise clear strategy, positioning and execution priorities and will be comfortable thinking big and diving deep. You will be a pragmatic visionary who can identify opportunities, convince partners to support your vision and lead teams to translate the vision into workable, scalable product and process solutions. Although naturally strategic, you will also have strong operational skills and drive hands on decisions on product roadmap and process execution.

As a seasoned leader, you will have hired and developed world-class teams, taken brave and innovative talent decisions to scale teams to business needs. You will be experienced leading through leaders and managing the associated executive presence.

Key job responsibilities
The Amazon Flex Country Manager Singapore (SG) leads the end to end Amazon Flex (Flex) business for Last Mile (LM) delivery operations partnering across 5 different business lines; Consumer (Retail and 3P), Grocery (Fresh), Amazon Logistics (AMZL), Amazon Grocery Logistics (Fresh) (AGL) and Amazon Partner Logistics (APL). The role owns all aspects of Flex country safety, cost and quality performance.

The scope includes; safety performance, capacity planning and scheduling, pricing and profitability, regulatory compliance, driver experience overall including driver acquisition, onboarding and engagement, marketing, communications, and new initiative launches.


Basic qualifications

  • Bachelor's degree
  • 3+ years of team management experience
  • 7+ years of product or program management, product marketing, business development or technology experience
  • Experience owning/driving roadmap strategy and definition
  • Experience with end to end product delivery
  • Experience with feature delivery and tradeoffs of a product

Preferred qualifications

  • Experience relying on analytics and data to cultivate deep customer empathy, shape product decisions and track effectiveness of change

Tell employers what skills you have

Grocery
Regulatory Compliance
Product Marketing
Customer Experience
Marketing Communications
Technology Solutions
Strategy
Program Management
Team Management
Business Development
Scheduling
Pricing
Mapping

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