passenger service agents
2 weeks ago
Join Our Team at Changi Airport
We're seeking highly motivated and customer-focused Passenger Service Agents to join our team at Changi Airport. As a key member of our passenger services team, you'll play a critical role in ensuring that our passengers receive exceptional service and support throughout their travel journey.
Key Responsibilities:
- Check-in passengers: Verify identification and visa, issue boarding passes, and check luggage
- Assist with luggage: Handle luggage, answer questions about weight and size restrictions, and ensure proper
tagging and loading
- Provide customer service: Respond to passenger inquiries, resolve issues, and provide information about flights
and airport services
- Coordinate with airport staff: Work with other airport staff and airlines to ensure smooth flight operations
- Follow security protocols: Adhere to airport security procedures, including checking passenger identification and
screening for prohibited items
- Depature gate handling including meeting services and assisting passengers with special needs
Requirements:
- GCE 'O' Levels with a pass in English or equivalent: Minimum educational requirement
- Excellent communication skills: Ability to communicate clearly and effectively with passengers and airport staff
- Customer service experience: Prior experience in a customer-facing role is preferred
- Basic computer skills: Familiarity with computerized systems and ability to learn new software
- Ability to work rotating shifts: Availability to work varying shifts, including mornings, afternoons, and evenings, 6
days a week
Salary Range $2000 to $2350 excluding OTs
Responsibilities:
- Checking In correct passengers on flight
- Ensuring Travel Visa Requirements are met
- Ensuring Valid Travel Documents for travel
- Issuing boarding pass and baggage tags
- Checking baggage
- Collecting excess baggage charges
- Providing travel and airport information
- Greeting passengers
- Ensuring a smooth departure process
- Providing customer service
- Handling meet/greet services
- Performing basic computerized transactions
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your updated CVs via Jobsbank.
Tell employers what skills you haveWeather
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Job Descriptions
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Airport Management
Good Communication Skills
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Customer Orientation
Able To Work Independently
Hospitality
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