Customer Service Agent

1 week ago

Singapore HANUR XPRESS PTE. LTD. Full time

**What's on offer**:

- Industry: Aviation
- Location: Airport
- Remuneration: Competitive base salary + AWS, for experienced hires, + shift allowance and OT.
- Additional Benefit: $5000 sign-on bonus.

**Customer Service Officer**
Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction. Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards. Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities. Additionally, assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.A diploma in any discipline
- Good command of written and spoken English
- Pleasant with a cheerful disposition and good interpersonal skills
- Team player in a fast-faced environment.
- Independent and able to multi-task
- Able to prioritise tasks effectively to ensure most important tasks are completed on time
- A local diploma in any discipline

**Customer Service Agent**

You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport. Besides being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.
- Pleasant with a cheerful disposition and good interpersonal skills
- Dynamic individual with service aptitude and willingness to go the extra mile
- Proficient in English and a second language for effective communication with international passengers
- with NITEC or Higher NITEC

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