Customer Service Agent

20 hours ago

Singapore Hawker Pacific Full time

Summary:
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

In order to reinforce the FBO team in Singapore we are currently recruiting for a

**Customer Service Agent**

As a Customer Service Agent you will provide assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBO’s. The job incumbent will be the main point of contact for service requests, inquiries, suggestions and complaints.

Description/Tasks:

- Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner - make the customer feel at home
- Increase customer satisfaction by understanding their needs and by responding to inquiries and complaints promptly, fairly and efficiently
- Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships
- Recommend and implement programs to support customer needs
- Attend to handling requests, carry out pre-flight and post-flight administrative tasks and assist flight crews and customers with various service requirements
- Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
- Identify and report potential hazards and near misses as well as occurrences as required by the reporting system

Qualification/Experience:

- High School Diploma/GED or equivalent
- Valid drivers license (Class 3)
- English language skills (e.g. B2 proficiency level or equivalent)
- Good communication skills
- Common courtesy and customer orientation
- Ability to work flexible schedules (Shift Work) and in various weather conditions

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