Customer Success
1 month ago
About Agora Colearning
Agora Colearning is a one-stop education hub providing educational programmes for children aged 6 months to 16 years. We offer our own Student Care and Early Years programmes, as well as enrichment and tuition activities from best-in-class education providers. We help students learn, and develop life skills and competencies, whilst nurturing their physical health and well-being.
Role
We are looking for a Customer Success person who has a genuine interest in improving the landscape for education. You will work closely with the Centre/Ops/Programming Manager to provide support to our community of Education Providers (EPs), i.e. onboarding, programming, ongoing management.
Responsibilities
- Key liaison for EPs, schools and Agora management.
- Onboard EPs into the company's systems and processes.
- Assist in the management of EPs, providing them with the support needed if they have queries, helping in the booking of space, etc.
- Work together with Centre/Ops/Programming Manager to finalise EP programming
- Identify marketing opportunities to support EPs and work with our Events and marketing teams as needed with specific campaigns.
- Post course descriptions and upload EP programmes into website
- Work together with our Customer Care team to ensure smooth operations.
Requirements
- Highly organised and process-driven individual.
- Comfort and experience working with learning management software systems as is prior experience working with CRM systems.
- Must be a “people-person”, and have outstanding communication and interpersonal skills, especially in the English language.
- Ability to maintain a high level of attentiveness and professionalism.
- Ability to manage relationship between stakeholders, i.e. EP business heads, admin, teachers, etc.
- A happy, driven, energetic mindset, with an ability to deal with unforeseen circumstances creatively and come up with practical solutions.
Tell employers what skills you have
CRM
Client Engagement
Operational Excellence
Modeling
Customer Experience
Data Modeling
Interpersonal Skills
B2B Marketing
B2B Software
Customer Care
Customer Success
B2B
Wellbeing
Learning Management
Proactive Communication
We have other current jobs related to this field that you can find below
-
Manager, Customer Success
2 weeks ago
Singapore Clarivate Full timeInformation BlurbThe Manager of Customer Success drives overall customer satisfaction and retention for the Academia & Government organization for Ex Libris Library Software customers that form part of Clarivate. The Manager will lead the team of Customer Success Managers responsible for ensuring customers achieve value with their Library Software solutions...
-
Customer Success Analyst
2 weeks ago
Singapore eFinancialCareers Full timeAs a Customer Success Associate/ Analyst, you will be responsible for customer adoption, retention, and satisfaction for a group of clients. Establishing a trusted advisor relationship with enterprise clients in ensuring and maintaining overall customer health Developing success plans for customers that outline their critical success factors, metrics for...
-
Customer Success Associate
2 weeks ago
Singapore IDEATORY PTE. LTD. Full timeAs a Customer Success Associate / Analyst, you will be responsible for customer adoption, retention and satisfaction for a group of clients. Establishing a trusted advisor relationship with enterprise clients in ensuring and maintaining overall customer health Developing success plans for customers that outline their critical success factors, metrics for...
-
Customer Success
2 weeks ago
Singapore SLEEK TECH (PTE. LTD.) Full timeAbout SleekSleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn...
-
Customer Success Manager
2 weeks ago
Singapore ByteDance Full timeLarkWhy Join UsAt ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for...
-
Customer Success Intern
2 weeks ago
Singapore KINEXCS PTE. LTD. Full timeCompany DescriptionKinexcs is an AI-driven digital health platform and wearables company with a mission to enable and empower people for mobility and a better quality of life. It is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the world's population. Their 1st product, KIMIA Recover, a continuous monitoring device...
-
Customer Success Manager
2 weeks ago
Singapore X0PA AI PTE. LTD. Full timeCustomer Success ManagerX0PA AI is an Artificial Intelligence Software as a Service (SaaS) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our AI...
-
Customer Success Manager
2 weeks ago
Singapore JUBLIA PTE. LTD. Full timeJublia is a global leader in the event technology sector. We power events on our SaaS based Engagement Hub focusing on 1:1 Meetings, Content Discovery, Audience Engagement, Leads Generation & AI Maps; we do all these with our proprietary machine learning algorithmSince our inception we have partnered with some of the biggest event organizers in the world to...
-
Customer Success Manager
2 weeks ago
Singapore Zendesk Full timeJob DescriptionOur Customer Success team advises and guides our wide array of customers as they map to a broad spectrum of business needs to Zendesk We ensure customers are optimized and scaling smoothly through impactful engagements, all focused on driving business and technical value A key fixture of our Success team is the work our CSMs do to understand a...
-
Customer Success Engineer
2 days ago
Singapore Ailytics Pte Ltd Full timeCustomer Support Engineer (Video Analytics)Responsibilities:Customer and Site Management:Act as the primary liaison for customers and sites.Conduct maintenance and daily checks on deployments, troubleshoot issues and escalate matters to the CTO.Collaborate closely with customers to comprehend their technical needs and provide customized solutions.Offer...
-
Customer Success Engineer
2 days ago
Singapore Ailytics Pte Ltd Full timeCustomer Support Engineer (Video Analytics) Responsibilities: Customer and Site Management: Act as the primary liaison for customers and sites. Conduct maintenance and daily checks on deployments, troubleshoot issues and escalate matters to the CTO. Collaborate closely with customers to comprehend their technical needs and provide customized...
-
Customer Success Manager
2 weeks ago
Singapore Page Personnel Full timeDiversity and Inclusion Career progressionAbout Our Client:Global Oil & Gas industry. Responsible for Customer Success locally by acting as the key interface to customers for:Invoicing & billing: provide first point of contact for query resolution with respect to invoices & billing; follow up on customer statement of accounts and overdue in coordination with...
-
Customer Success Consultant
2 weeks ago
Singapore FUJIFILM Business Innovation Singapore Full timeDirect message the job poster from FUJIFILM Business Innovation SingaporeRecruitment Business Partner at FUJIFILM Business Innovation SingaporeAbout the jobFUJIFILM Business Innovation is a global leader committed to continuously deliver innovations to customers' businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting...
-
Customer Success Manager
2 weeks ago
Singapore GRADIANT INTERNATIONAL HOLDINGS PTE. LTD. Full timeJOB SUMMARY:Gradiant AI is our digital solutions business unit. We provide proprietary suite of digital solutions that help our customers to optimize treatment processes leveraging AI/ML algorithms. Our key product, SmartOps, is an integrated digital platform for asset performance management - plant performance optimization, asset management and remote...
-
Customer Success Manager
2 weeks ago
Singapore Sendbird Full timeWe are looking for an experienced Customer Success Manager who can drive success for some of our largest and fastest growing accounts across the APAC region. In this role you will be driving adoption of our Sendbird Products, delivering impactful outcomes in alignment with our customers' business goals and navigate complex customer organizations and...
-
Customer Success Director
2 weeks ago
Singapore SS&C Full timeSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Customer Success Consultant
2 weeks ago
Singapore Outsized Pte Ltd Full timeThis is an opportunity to work with a leading global strategy consulting firm, within their ICT Venture Building Practice. The focus of the practice is to build and launch new greenfield ventures from concept through to market launch and scale. They work with large incumbant businesses to build new standalone companies.As part of this they have built a...
-
Customer Success Associate
2 weeks ago
Singapore Menlo Security Full timeMenlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.Menlo is well-funded for growth and our investors...
-
Customer Success Specialist
2 weeks ago
Singapore Ethos BeathChapman Full timeJob Details:LocationSingaporeSalaryCompetitive SalaryJob TypePermanentRefBH-178468ContactRoselle CuntapayPostedabout 2 hours ago Currently looking for a Customer Success Specialist for a Healthtech startup out of Singapore. They have an app that is used by Physiotherapists, doctors, and patients to aid in the recovery of orthopaedic surgery or...
-
Customer Success Officer
2 weeks ago
Singapore Instructure Full timeAt Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and career. We do this by giving smart, creative, passionate...
