Workshop Senior Executive/ Manager
4 weeks ago
Responsiblities
- Managed workshop operations for all company vehicles, including maintenance support for fleet customers.
- Oversaw daily aftersales processes such as CRM, workshop job allocation, diagnostics, troubleshooting, software, equipment, and manpower reporting to meet operational requirements.
- Ensured a harmonious working environment for employees, promoting a good Health and Safety culture within the business.
- Received and reviewed customer feedback, followed up to ensure customer satisfaction.
- Maintained up-to-date service schedules for workshop facilities and equipment.
- Monitored and ensured timely vehicle deliveries to customers.
- Tracked and managed all warranty claims submissions and payments to distributors.
- Managed staff performance and career development plans.
- Coordinated inter-departmental matters for seamless operations.
- Provided technical support to distributors and fleet customers.
- Prepared and submitted weekly and monthly reports.
Requirements
- Possess at least a Diploma, Advanced/Higher Diploma, Degree in Engineering (Electrical/Electronic/Mechanical) or its equivalent.
- At least 3 years of working experience in the related automotive field.
Tan Cheu Hoon, Fenny
EA License No.: 02C3423
Personnel Registration No.: R22105896
Tell employers what skills you have
CRM
Troubleshooting
Aftersales
Career Development
Electric Vehicles
warranty claims
Vehicles
fleet support
Fleet Management
Warranty
Customer Satisfaction
Technical Support
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