Application Support Analyst

Roles & Responsibilities

Who we are

Crédit Agricole Corporate and Investment Banking (CA-CIB) is part of Crédit Agricole Group, the 10th largest bank by total assets in the world. We have 100+ years of history in Singapore.

· Singapore (ISAP) center work daily for Crédit Agricole CIB's worldwide business with international branches located in 33 countries by supporting their IT solutions :

- Envisioning and preparing the Bank's futures information systems

- Partnering and supporting core banking flagships and transverse areas in their large scale development projects

- Providing premium In-house Banking applications,

· This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

· We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

The Department and Position

The position is within the Capital Markets IT (CMI) division which manages information systems for capital markets activities which includes Front Office (FO) booking platforms, Risk Management (RM) control and regulatory reporting systems, financial product and contract valuation systems, and much more.

"Run the bank" is the first mission of IT department. It involves many front line IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems.They are continuously working with business users, infrastructure engineer and system managers.

CMI teams are mainly located in Paris, London, New-York, Hong-Kong, India, Singapore and Montreal. Current position is based out of Singapore and the successful candidate will be able to work in an international context with distributed engineering teams striving for highest quality architecture and design.

The candidate will join the Singapore Capital Market Run the bank team in charge of running capital markets applications for SALES.

Main Responsibilities

Application monitoring responsibilities

· Define and implement in coordination with the build team the needed application monitoring.

· Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.

· Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.

· Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Incidents and Requests management (business users and others IT teams)

· Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)

· Analyze and manage incidents/problems/requests.

Problem management and continuous improvement

· Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.

· Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.

· Provide non-functional requirement to the build team to implement monitoring as code whenever available.

The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.

Qualifications and Profile

This role requires requires a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. The candidate must have a strong appetite in capital markets functional business.

· Minimum 5 years experience in application support activity (in capital markets IT is a plus)

· ITIL certification

· Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO systems

· Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)

· 2+ years experience with IT applications handling valuation, reconciliations, payments and confirmations.

· Proven experience in technical proficiency with strong skills in SQL

· High level of proficiency in unix/linux scripting.

· Should be able to do

o SLA & KPI management, client communication & interaction

o Predictive analysis, consulting, escalation management

· Appetite for continuous improvement and automation.

· Strong knowledge in XML, PL/SQL, MQ, CFT and Control-M

· Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)

· Excellent communication and interpersonal skills

· Strong analytical and troubleshooting skills

· Ability to work well under pressure

· Autonomous, self motivated and excellent team player

· Strong perseverance and diligence towards attaining goals and effective time management

· General banking and finance understanding and knowledge

The candidate should have analytical and problem solving skills, a pro-active mind-set in security, proven ability to work individually under pressure. Team player with good interpersonal skills. Excellent written and verbal communication skills.

All candidates, but particularly seniors, will be held to high a standard when it comes to communication, both oral and written. You should have good expository style, be able to explain yourself clearly and concisely, especially when the subject is technical and complex. It goes without saying that your English must be extremely fluent.

Education

· Senior level (min. 5 years)

· Master's degree in relevant specialities

Tell employers what skills you have

Front Office
Treasury
Troubleshooting
Market Risk
XML
Application Monitoring
Investment Banking
Scripting
Data Quality
SQL
Capital Markets
Problem Management
Application Support
Banking
ITIL

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