Enterprise Support Engineer

2 weeks ago


Singapore FACEBOOK SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

We are seeking an Enterprise Support Engineer to assist in the support of our services and team in Singapore. Our goal as an organization is to deliver exceptional technical/non-technical support with outstanding customer service, satisfaction and timeliness. This position is part of the Enterprise Operations organization and requires a diverse skill set for supporting a wide variety of services across Meta.

The Enterprise Support Engineer is responsible for the quality of the overall IT service delivery to the region/site/desks. In this position the ESE is expected to understand the business being supported in order to ensure in depth contextual feedback to the IT service line and IT Application development teams. The candidate must demonstrate cross-functional technical skills including but not limited to PC / Mac desktop support, networking, audio/visual and video conferencing support and project delivery. This position is part of the Enterprise Operations Organisation, and as such, candidates should be passionate about technology, live for amazing customer service and thrive in a fast paced, high-pressure environment.

Coverage for team capacity and campus management is necessary, therefore the successful candidate will need to be physically present on-site.

Responsibilities
  • Responsible for solving issues, driving enhancements, and improving support for all IT related functions: operational support, application support, and service delivery
  • Maintain highest service quality possible for all IT operational activities
  • Effective management and prioritization of all IT escalations
  • Establish relationships with IT Service owners (Logistics, AV/VC, Event Operations, Corporate Networking, Infrastructure, SalesApp support) and the business (sales, marketing, engineering, HR, finance etc.)
  • Provide data driven advice to IT service owners and leads when it comes to regional business trends and needs
  • Identify trending issues, gaps in process or standards, and shares with cross functional teams
  • Performs service reviews with reports and XFN partners
  • Gather business insights on where IT can drive more business impact
  • Develop, coordinate and lead local and worldwide IT projects and initiatives
  • Drive communication and priority within the business and global teams to ensure consistency across the organization
  • Evaluate how your customers are using IT toolsets
  • Identify gaps and plan for appropriate training
  • Use performance reporting and user analysis to identify appropriate user training initiatives to ensure the highest levels of knowledge and adoption of technology in relation to the software and systems Meta utilizes
Minimum Qualifications
  • 2 + years of experience in an Enterprise Support Tech role
  • Experience in support and troubleshooting Windows and Mac OS platforms (Mac OSX 10.10+, Windows 10) including mobile devices running Apple iOS & Android mobile operating systems
  • Experience in supporting one or more IT infrastructure areas such as Networking, Firewalls, Active Directory, LDAP, DB fundamentals, and backup / storage
  • Experience with setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, cell phones and peripherals
  • Experience working with various collaboration suites (Office 365 and/or GSuite)
  • Experience synthesizing business and technical needs across location and drive solution delivery
  • Proven business acumen and working knowledge of applications/business processes
  • Experience working proficiently with minimal daily guidance and bring mature seasoned skills when working with production systems
  • Proven relationship skills that carry across the technical spectrum and multiple geographical locations
  • Experience communicating with stakeholders and provide clear and actionable feedback when necessary
Preferred Qualifications
  • Bachelor's degree in MIS, CIS, or equivalent work experience
  • Experience creating and driving technical programs
  • Experience guiding/implementing policy and procedures
  • Experience in leading a major initiative and/or a team

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Tell employers what skills you have

Customer Service Oriented
Mac
Video Conferencing
Cell
Troubleshooting
Windows 10
Audiovisual
Computer Hardware
Windows OS
Operating Systems
Mobile Devices
Customer Communication
Customer Relations

  • Singapore This is an IT support group Full time

    Welcome to our IT support group! We are looking for an Enterprise Solutions Development Lead who is passionate about driving business growth through innovative solutions. In this role, you will work closely with our team to identify new business opportunities and develop strategic partnerships with vendors and partners. Your key responsibilities will include...


  • Singapore NTUC ENTERPRISE NEXUS CO-OPERATIVE LIMITED Full time

    Roles & ResponsibilitiesNTUC Health Co-operative Limited Singapore, Singapore (Hybrid)About NTUC Health:NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building...


  • Singapore NTUC ENTERPRISE NEXUS CO-OPERATIVE LIMITED Full time

    Roles & ResponsibilitiesNTUC Health Co-operative Limited Singapore, Singapore (Hybrid)About NTUC Health:NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building...


  • Singapore SALESFORCE SINGAPORE PTE. LTD. Full time

    About the RoleWe are seeking an experienced Solutions Engineer to join our team in Singapore. As a key member of our sales team, you will be responsible for managing enterprise organisations across a range of industries to understand their challenges and goals through focused discovery sessions and workshops.You will work closely with current customers and...


  • Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    Job Title: Enterprise Solutions ManagerWe are seeking an experienced Enterprise Solutions Manager to lead the development and implementation of IT solutions that drive business value and growth.Key Responsibilities:Develop and implement enterprise-wide IT strategies that align with business objectives.Manage vendor relationships and oversee the delivery of...


  • Singapore PIONEER INFOTECH (S) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Onsite IT Support EngineerLocation: West - TuasEmployment Type: Yearly ContractJob Overview:We are seeking a competent and proactive Onsite IT Support Engineer to provide onsite technical support for end-users. The engineer will be responsible for workstation maintenance, troubleshooting hardware/software issues, and...


  • Singapore SALESFORCE SINGAPORE PTE. LTD. Full time

    Job DescriptionWe are looking for an experienced Solution Engineer who can act as a trusted advisor to our customers, aiding their transformational journey.This role requires someone who has a broad understanding of Cloud Computing, SFA, Service & Support, Marketing, and Mobile solutions, and can articulate their benefits.The ideal candidate should have...

  • IT Support Engineer

    4 weeks ago


    Singapore TAKNET SYSTEMS PTE LTD Full time

    Roles & ResponsibilitiesThe primary responsibility of the IT Support Engineer is to build and provide support for server, workstations and storage equipment. This position works extensively in the server environment. The position requires self-initiative as well as technical expertise.The IT Support Engineer is required to support our enterprise customers...


  • Singapore Bloomberg Full time

    About BloombergBloomberg is a global leader in business and financial information, news, and insight. We harness innovative technology to deliver trusted data, bringing transparency to the financial markets. Our clients worldwide rely on us for the information and tools they need to make critical investment decisions, staying connected across all aspects of...


  • Singapore DBS Bank Limited Full time

    About the RoleWe are seeking an experienced Enterprise Solutions Designer to join our team at DBS Bank Limited. As a key member of our technology organization, you will be responsible for designing and implementing enterprise solutions that meet the needs of our business stakeholders. You will work closely with various stakeholders, including business...

  • Enterprise Architect

    2 weeks ago


    Singapore Oliver James Associates Ltd. Full time

    We are looking for an Enterprise Architect to help drive the future of our client's IT landscape. In this dynamic role, you will have the opportunity to work across technology platforms, ensuring their systems are not only efficient but also forward-thinking and future-proof.What you'll do:Shape the future of their technology by leading the architecture of...

  • IT Support Engineer

    3 weeks ago


    Singapore WONDERLIST INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Provide Level 1 and Level 2 technical support to our enterprise customer for for servers, workstations, network and queries related to various technology issues. Experiece manage the Microsoft 365 Admin Center (Global Admin), including the company's SharePoint Online, OneDrive, Teams, and other services within the...

  • Engineer

    3 weeks ago


    Singapore N & T ENGINEERING ENTERPRISE (PTE) LTD Full time

    Roles & ResponsibilitiesCompany InformationN&T Engineering Enterprise Pte Ltd established since 1995 is a QEC and BCA registered firm with ISO 9001, ISO 14001, OHSAS 18001 and bizSAFE Star certified.N&T was first involved in term contract works for Holland Town Councils in 1996. Since then, N&T has worked for a few other Town Councils as term contractor for...

  • civil engineering

    2 days ago


    Singapore AKILAS ENTERPRISE Full time

    Roles & ResponsibilitiesJob Description & Requirements· Assist with the drawings preparations for projects using CAD/CAM.· Able to understand product drawing.· Ensure drawings are accurate for fabrication.· Quality control for designed products and ensure assembly processed are in proper order.· Good understanding of manufacturing processes and...

  • IT Support Engineer

    3 weeks ago


    Singapore WONDERLIST INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Provide Level 1 and Level 2 technical support to our enterprise customer for for servers, workstations, network and queries related to various technology issues. Experiece manage the Microsoft 365 Admin Center (Global Admin), including the company’s SharePoint Online, OneDrive, Teams, and other services within...


  • Singapore TRINITY CONSULTING SERVICES PTE. LTD. Full time

    Roles & Responsibilities· Degree / Diploma in Electrical / Electronic / Computer Engineering / Information Systems or related discipline with minimum 3 relevant experience· At least 1 year technical hands-on experience on AWS Cloud and/or Redhat Enterprise system implementation and support· Good knowledge in AWS architecture, network infrastructure,...


  • Singapore DBS Bank Limited Full time

    Business Function Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Tech, we manage the majority of the Bank's operational processes and inspire to delight our business partners through...

  • engineer

    2 days ago


    Singapore D RESOURCES ENTERPRISE Full time

    Roles & ResponsibilitiesPossess at least a Diploma / Degree in Electrical Engineering or equivalent.Preferable with at least 2 years of working experience in M&E or the construction industry.Possessing relevant safety certificates is an advantage.Ability to work independently and under pressure to meet tight project schedules.Willing to travel & based at the...


  • Singapore Randstad Singapore Pte Ltd Full time

    About the Company:Randstad Singapore Pte Ltd is a leading technology consultancy that empowers business growth through modern software development methodologies and cutting-edge solutions. Our team leverages top-tier technologies like AWS, Aliyun, Equinix, and Megaport to deliver transformational solutions that redefine how businesses operate.Your Key...


  • Singapore LOGICALIS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesLogicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers' vertical...