Call Centre Associate

2 weeks ago


Singapore OAKTREE CONSULTING Full time
Roles & Responsibilities

  • Reports to Contact Centre Team Lead
  • Handle customer service hotline and provide first level of supports from OMNI Channels
  • Resolve customer queries efficiently and escalate problems/issues promptly.
  • Follow Standard operating procedures closely.
  • Work as a team and ensure that the contact centre service level is met

Requirements:

Diploma / NITEC / GCE ‘O' Level or equivalent

Minimum C5 for English O level

Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:

Pleasant disposition with good communication skills

Fluency in a second language

Computer literate and good typing skills


Working Hours:

a) 9.00am to 6.00pm (Monday to Friday) and

b) 8.20am to 5.20pm (Monday to Friday), 8.20am to 1pm (Alternate Saturday).


How To Apply:

Please submit your LATEST resumes to jol@oaktree.com.sg with the following details in MS Word format:

- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period


We regret that only shortlisted candidates will be notified.


Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544


Tell employers what skills you have

call centre
handle enquiries
Problem Solving
Service Level
MS Word
Good Communication Skills
Team Lead
Administrative Support
Customer Service
Disposition
Able To Work Independently
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