Call Centre Associate
2 weeks ago
- Reports to Contact Centre Team Lead
- Handle customer service hotline and provide first level of supports from OMNI Channels
- Resolve customer queries efficiently and escalate problems/issues promptly.
- Follow Standard operating procedures closely.
- Work as a team and ensure that the contact centre service level is met
Requirements:
Diploma / NITEC / GCE ‘O' Level or equivalent
Minimum C5 for English O level
Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
Pleasant disposition with good communication skills
Fluency in a second language
Computer literate and good typing skills
Working Hours:
a) 9.00am to 6.00pm (Monday to Friday) and
b) 8.20am to 5.20pm (Monday to Friday), 8.20am to 1pm (Alternate Saturday).
How To Apply:
Please submit your LATEST resumes to jol@oaktree.com.sg with the following details in MS Word format:
- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period
We regret that only shortlisted candidates will be notified.
Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544
Tell employers what skills you have
call centre
handle enquiries
Problem Solving
Service Level
MS Word
Good Communication Skills
Team Lead
Administrative Support
Customer Service
Disposition
Able To Work Independently
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