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Reservations Agent

4 weeks ago

Singapore HOTEL MIRAMAR (SINGAPORE) LIMITED Full time
Roles & Responsibilities

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us


The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.


Job Description :

  • Familiar with hotel product knowledge and activities.
  • Promote the Hotel’s products and services
  • Maximize room sales and revenue for the hotel, prioritizing up-selling.
  • Comply with set rooms supply and price control.
  • Ensure that all reservation information in correspondences and reservations system is accurate
  • Process amendments to reservations such as extensions, early departures, etc.
  • Always maintain a sales attitude, not losing any sales opportunity in the hotel.
  • Processing and follow-up of all FIT and Group reservations.
  • Communicates and process No-Show/Cancellation charge or refund.
  • Determine guests’ needs and provide recommendation accordingly
  • Maintain and update guests’ information and sales data by reservation procedures.
  • Maintain high level guest service standards.
  • Keep close attention to team members’ requirements, including attention to every team member’s workload and duties, to fulfil operation needs.
  • Maintain clean and tidy work areas at all times.
  • Comply with all company policies relating to reservations.
  • Performs all other duties as assigned.

Requirements:

  • Singaporeans only
  • At least 1 year experience in a similar capacity in the Hospitality industry
  • Minimum GCE ‘O’ Level or equivalent.
  • Knowledge in Opera PMS is preferred
  • Good communication skills (written and oral)
  • Proficient with Microsoft Office applications
  • 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)


Benefits:

  • Attractive pay package
  • Opportunities for advancement
  • Duty meals provided


HOW TO APPLY:

We want to hear from you Interested candidates are invited to email your updated resume by 5 JUL 2024.


Walk-IN

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 9:00 AM and 6:00 PM. Find us at room #02-25.


*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified




Tell employers what skills you have

Product Knowledge
Upselling
Microsoft Office
Secondary Education
Quality Assurance
VIP
Property
Hospitality Industry
Selling
Good Communication Skills
Opera
Deposits
Customer Service
Able To Work Independently
Hospitality

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