Reservations Consultant
2 weeks ago
YOUR DAY TO DAY
- Promote the Hotel's Rooms and F&B products and services with high level of product and service knowledge
- Engage in suggestive upselling products and services offered by the Hotel to maximize revenue opportunities
- Record and process Rooms and F&B reservations communications from guests, travel agents and other platforms with booking information input accurately
- Quoting and recommending suitable package for potential guest
- Agility to handled services and request effectively and efficiently
- Manage "no show" reservations by investigation and recording of same
- Created, update and maintain Groups booking and billing information
- Maintain knowledge of Rooms and F&B special rates/ offers/ promotions
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested (e.g. to travel agents, business houses etc)' to track future rooms availability, revenue and occupancy
- Working collaboratively with Front Office and F&B Team for compliance and quality assurance expectations Support other responsibilities that maybe assign from time to time
- WHAT WE NEED FROM YOU
- No experience is required
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Prior knowledge and understanding of reservations systems
- Opera 5 Property Management system and Weeloy Table Management
- Highly detail oriented individuals with exceptional organizational skills and able to handle multi priorities under pressure
- Good writing skills
- Able to interact with mandarin speaking guest
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings.
We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity.
We create inspiring experiences for those seeking a richer perspective on the world.If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Let's Go Further Together.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.
Start your journey with us today.-
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