SAP AMS Functional Lead
7 days ago
Key Responsibilities
Lead the SAP AMS team, providing functional expertise across various SAP modules such as FI/CO, MM, SD, PP, QM, WM, HCM, or others.
Ensure smooth operation, maintenance, and support of SAP applications.
Act as a key point of contact for incident management, problem resolution, and change requests.
Collaborate with business users and IT teams to analyze requirements and enhance SAP functionalities.
Drive continuous improvement initiatives and optimize SAP processes to improve system efficiency.
Oversee SLA compliance and ensure timely issue resolution in line with business expectations.
Coordinate with SAP technical teams, including developers and BASIS administrators, to deliver solutions.
Provide guidance and mentorship to AMS support teams, fostering knowledge sharing and skill development.
Work closely with external vendors and third-party service providers to ensure smooth AMS operations.
Maintain comprehensive documentation of SAP processes, solutions, and user training materials.
Required Qualifications & Skills
Bachelor's or Master's degree in Information Technology, Computer Science, Business Administration, or related fields.
[X+] years of experience in SAP AMS with expertise in one or more SAP modules.
Strong understanding of SAP business processes and integration points.
Hands-on experience with SAP S/4HANA and ECC environments.
Experience in managing SAP incidents, service requests, and problem management.
Familiarity with ITIL framework and AMS best practices.
Excellent troubleshooting and problem-solving skills.
Strong stakeholder management and ability to communicate effectively with technical and non-technical users.
Experience in leading and mentoring teams, with a collaborative and proactive approach.
Knowledge of ABAP debugging, Fiori, or SAP Solution Manager is a plus.
Preferred Qualifications
SAP Certification in relevant modules.
Experience in SAP upgrades, migrations, or implementation projects.
Knowledge of cloud-based SAP solutions such as SAP BTP, SuccessFactors, or Ariba.
Experience working in managed services or outsourcing models.
Tell employers what skills you haveMentoring
Managed Services
Leadership
SD
Outsourcing
Mentorship
Team Management
Communication Skills
Team Lead
Team Leader
Team Player
Debugging
Stakeholder Management
Incident Management
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