SAP AMS Functional Lead
1 week ago
Lead the SAP AMSteam, providing functional expertise across various SAP modulessuch as FI/CO, MM, SD, PP, QM, WM, HCM, orothers.
Ensure smooth operation, maintenance,and support of SAP applications.
Act as a keypoint of contact for incident management, problem resolution, andchange requests.
Collaborate with business usersand IT teams to analyze requirements and enhance SAPfunctionalities.
Drive continuous improvementinitiatives and optimize SAP processes to improve systemefficiency.
Oversee SLA compliance and ensuretimely issue resolution in line with businessexpectations.
Coordinate with SAP technicalteams, including developers and BASIS administrators, to deliversolutions.
Provide guidance and mentorship toAMS support teams, fostering knowledge sharing and skilldevelopment.
Work closely with external vendorsand third-party service providers to ensure smooth AMSoperations.
Maintain comprehensive documentationof SAP processes, solutions, and user trainingmaterials.
Required Qualifications &Skills
Bachelor's or Master's degree inInformation Technology, Computer Science, Business Administration,or related fields.
[X+] years of experience inSAP AMS with expertise in one or more SAPmodules.
Strong understanding of SAP businessprocesses and integration points.
Hands-onexperience with SAP S/4HANA and ECCenvironments.
Experience in managing SAPincidents, service requests, and problemmanagement.
Familiarity with ITIL framework andAMS best practices.
Excellent troubleshootingand problem-solving skills.
Strong stakeholdermanagement and ability to communicate effectively with technicaland non-technical users.
Experience in leadingand mentoring teams, with a collaborative and proactiveapproach.
Knowledge of ABAP debugging, Fiori, orSAP Solution Manager is a plus.
PreferredQualifications
SAP Certification in relevantmodules.
Experience in SAP upgrades, migrations,or implementation projects.
Knowledge ofcloud-based SAP solutions such as SAP BTP, SuccessFactors, orAriba.
Experience working in managed services oroutsourcing models.
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