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Head of 3PL

4 weeks ago

Singapore CROWN WORLDWIDE PTE LTD Full time
Roles & Responsibilities

Head of 3PL


Singapore The Head of 3PL is a professional who is responsible for overseeing the daily operations of a business unit and ensuring that the goals and objectives are met. The role is tasked with profit & loss responsibility, develop current and long-term objectives, policies, and procedures for the company in the 3 rd Party Logistic busines unit. He/she also represents the company to the customers, the community, and the general public of Singapore. This job would oversee, directly or through matrix, all or multiple functions inclusive Sales, Operations, Customer Services, Finance, Human Resources, Marketing, Quality and Information Technology, etc. This role reports to the Managing Director of Singapore.


Key responsibilities for this position are as follows:

• Achievement of budgeted revenue, gross margin and profit, quality of service and development of business base for the Singapore market.

• Oversee and actively participate in developing the Business’s sales efforts, ensure the quality and standards of the products or services are maintained.

• Develop our account management efforts to ensure client satisfaction and revenue growth of existing accounts. • Deliver consistent levels of high service to give the customer the best possible experience of our services.

• Developing and implementing strategies for business growth and improvement.

• Responsibility for the design, implementation and adherence to company strategies and policies.

• Management, motivation and support of all reporting staff.


Business Development

• Support the company’s business development programme and initiatives.

• Working with marketing & business development personnels to achieve maximum conversion ratios in line with profit targets to also include production of weekly/monthly sales statistics.

• Ensure effective customer service support to clients and advisors.

• Set pricing policies (in terms of margin) relevant to the market while recognising company pricing initiatives.


Personnel

• Recruitment, management, motivation, review and discipline of all reporting staff, in consultation with HR.

• Creation of an environment which encourages teamwork, innovation, enjoyment and demonstrates to employees that they are valued and appreciated.


General

• Ensure the company complies with all regulatory body requirements and employees observe the laws of the land.

• Ensure payment policies and credit terms are observed.

• Ensure all accounting and reporting deadlines are observed.

• Meet the monthly sales targets and budgets as set by the company.

• Meet monthly profit targets as determined by the company.

• Meet quality targets as determined by the company.

• Monitor and encourage excellent customer services effort in all departments.

• Lead across the region the sustainability agenda set by the company and local ESG priorities.

• Build and maintain excellent collegial relationships within the Asia region and wider Crown Group

• Other duties as directed by the Managing Director


Measurement of Performance

• Profitable financial performance. • Demonstrable progress with the implementation of, adherence to and ownership of company goals, strategies, policies and procedures.

• Morale and performance of employees throughout the region.

• Quality of service and support offered to our clients.


Aptitude, Experience and Qualifications

• Strong leadership, communication & interpersonal skills and proven records in people management.

• 8 to 10 years of 3 rd Party Logistic industry experience, with relevant experiences in supervisory role.

• Have a strong appreciation of business processes and challenges.

• Previous experience in managing successful P&L.

• Ability to communicate effectively orally and in writing to a broad range of audiences including to senior management, service partners and clients.

• Flexibility to adjust with changing business requirements.

• Demonstrated analytical and creative problem solving skills


Competencies for this job Finance Acumen Plans and uses resources efficiently, always look for opportunities to control costs, produces accurate and realistic budgets, monitors, and adjusts budgets as required, and contributes to budget planning.


Talent Management Passionate about building strong, diverse, and effective teams and developing talent. Advocates and enables learning opportunities for all employees with a focus on results, and personal and professional development. Encourages employee involvement in the decision-making process. Provides leadership through coaching and mentoring.


Planning Develops realistic plans, sets goals, aligns plans with company goals, plans and manages resources, creates contingency plans, and coordinates and cooperates with others.


Agility Can navigate matrix organization confidently and competently. Has the ability to respond effectively and swiftly to changing circumstances.


Managing for Results Sets challenging and productive goals for the team, keeps team accountable for actions, provides leadership and motivation, provides resources and support, uses milestones and data to monitor progress, sets up systems and processes to measure results




Tell employers what skills you have

Coaching
Mentoring
Talent Management
Account Management
Creative Problem Solving Skills
Sustainability
Budgets
3PL
Information Technology
Sales Operations
Revenue Growth
Statistics
Human Resources
Customer Services
People Management
Business Requirements