Desktop Engineer

3 days ago

Singapore BUSINESSIT PTE LTD Full time
Roles & Responsibilities

[About BusinessIT Pte Ltd]

Established in 1994, BusinessIT Pte Ltd has been a trusted Systems Integrator (SI) for over 30 years, delivering innovative, scalable, and future-ready IT solutions. Our mission is to provide superior technology and services that empower businesses to meet their present and future challenges. With a focus on business-centric IT solutions, we specialize in open systems software, scalable hardware architectures, and a comprehensive range of IT services, including infrastructure solutions, IT outsourcing, project management, and facilities management.

Our database of over 700 corporate clients and our consistent ranking as a Top Singapore SME 500 companyreflect our commitment to quality and excellence. We collaborate closely with industry-leading partners like HP, Dell, Lenovo, Microsoft, VMware, Cisco, Sophos, Symantec, Fortinet, and SonicWall to deliver best-in-class system integration services. At BusinessIT, our team of highly skilled professionals is dedicated to staying ahead of technology trends to offer unparalleled support to our customers.

Join us at BusinessIT, where we are redefining IT solutions to drive business success.


[Key Job Responsibilities]

As a Desktop Engineer at BusinessIT Pte Ltd, you will play a critical role in ensuring the smooth operation of our clients’ IT infrastructure. Your daily responsibilities will include providing top-tier technical support, managing hardware, and troubleshooting network and software issues. Specifically, you will work on:

  • End-User Support: Provide timely, front-line support for hardware and software issues, ensuring minimal disruption to user productivity.
  • Hardware Management: Install, upgrade, and troubleshoot desktops, laptops, monitors, printers, and other peripherals.
  • Software Installation & Troubleshooting: Deploy, configure, and troubleshoot software applications on Windows environments (Linux/macOS experience is a plus but not mandatory).
  • Network & Connectivity Support: Troubleshoot network issues, ensuring users have reliable access to LAN/WAN and VPN services.
  • Incident Management: Manage and resolve user-reported issues through our ticketing system, prioritizing tasks to meet Service Level Agreements (SLAs).
  • Security Compliance: Ensure adherence to company security protocols, including antivirus updates, encryption, and patch management.
  • Documentation: Create and maintain documentation for troubleshooting processes, user guides, and system configurations.
  • Team Collaboration: Work closely with network engineers, system administrators, and other IT staff to resolve complex infrastructure challenges.
  • On-Call Rotation: Participate in an on-call rotation, handling after-hours support and responding to critical system issues as needed. Ad-hoc support may also be required in cases of urgent customer needs.

[A Day in the Life]

As a Desktop Engineer, your day will begin with reviewing and prioritizing tickets in the company’s IT support system. You’ll troubleshoot hardware and software issues, such as diagnosing a laptop failure or resolving network connectivity problems for remote clients. Whether you’re configuring new workstations or applying routine software updates, you’ll work closely with team members and end-users to solve problems and enhance system performance.


At the end of the day, you’ll document your resolutions and contribute to improving internal processes, all while keeping our IT infrastructure running smoothly and efficiently.


[Why Join Us?]

Work/Life Balance

At BusinessIT, we maintain a structured work environment with a fixed schedule of Monday to Friday, 9 AM to 6 PM, ensuring you can enjoy your evenings and weekends. However, we understand the dynamic nature of IT support, and occasionally, ad-hoc support may be required to address urgent customer needs. While we value your personal time, we also appreciate your flexibility in handling critical issues to ensure our clients’ operations run smoothly.

Inclusive Team Culture

Diversity is at the heart of BusinessIT’s success. We embrace a culture where everyone feels included and empowered to share their unique perspectives.

Growth & Development

At BusinessIT, your career growth is our priority. We provide continuous training opportunities and mentorship programs to help you advance and develop new skills.


[Basic Qualifications]

  • Minimum 1 year of experience in desktop support, IT helpdesk, or a similar role.
  • Strong proficiency in Windows operating systems, with the ability to troubleshoot a wide range of issues.
  • Knowledge of network/systems configuration and troubleshooting, including TCP/IP, DNS, DHCP, VPN, and Domain Controllers.
  • Excellent communication and coordination skills, with the ability to explain technical concepts to non-technical users.
  • Experience working with Active Directory for user account management and permissions.

[Preferred Qualifications]

  • Nitec or Diploma in Computer Science or an equivalent discipline.
  • Certifications in relevant fields (e.g., CompTIA A+, CCNA, ITIL) are a plus.
  • Experience with remote support tools such as TeamViewer or Remote Desktop.
  • Knowledge of cloud computing environments and IT security practices.
  • Familiarity with ITIL or other IT service management frameworks.

Ready to Join a Team that Powers Business Success?

If you’re a problem solver with a passion for technology and a desire to work in a fast-paced, dynamic environment, we’d love to hear from you. Apply today to be part of BusinessIT’s team and help us drive IT innovation and excellence.


Tell employers what skills you have

Troubleshooting
Hardware
Ticketing
Outsourcing
Laptops
Active Directory
DHCP
Wireless
Windows Operating Systems
Networking
Windows
Communication Skills
ITIL
Team Player
Software Installation
Encryption
VPN
DNS
Incident Management
Technical Support

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