Associate, Contact Centre

Roles & ResponsibilitiesDuties & Responsibilities Responsible for professionally handling customers' queries, appointments and referral of services, across all touch-points [email, hotlines, live chats, faxes, letters] Understand the requirements of the caller and provide complete and accurate information, go beyond the call of duty in assisting all...

At Careers@Gov, we are seeking a highly skilled Contact Centre Technical Specialist to join our team. As a trusted partner of our citizens, we strive to deliver intuitive and personalized experiences that empower individuals to embrace holistic well-being.The ideal candidate will be responsible for assessing, recommending, and implementing tech solutions,...

About the RoleWe are seeking a highly skilled and experienced Contact Centre Systems Manager to join our team at United Overseas Bank Limited. As a key member of our Group Technology and Operations (GTO) department, you will be responsible for managing contact centre system requirements, overseeing system projects, and ensuring successful digital...

Key ResponsibilitiesProcess customer reservation requests and support loyalty and customer care inquiries. Handle Marriott brand contacts, assisting customers with booking needs or questions via voice and email channels. Deliver exceptional customer experiences by providing information on property facilities, services, and room accommodations. Identify...

Transform Customer Experience DeliveryAt Careers@Gov, we are seeking a Contact Centre Technical Specialist to join our team and help us enhance our customer experience delivery. As a key member of our organisation, you will be responsible for assessing, recommending, and implementing tech solutions to optimise service delivery.Key ResponsibilitiesAssess...

Roles & ResponsibilitiesStag Match® is a registered education business that has become a leading education business in the education industry. Our growing services are in-line with Singapore’ Education system, which focuses on students’ creative thinking and analytical skills.We are looking for an independent , self motivated, passionate and initiative...

Unlock Your Potential in Contact Centre OperationsAre you a strategic thinker with a passion for delivering exceptional customer experiences? Do you have a knack for analyzing complex data and developing innovative solutions? We're seeking a talented AVP, Contact Centre - Operations and Service Optimization to join our team at HSBC.Key...

Roles & ResponsibilitiesResponsibilities: Prepare and develop training materials and plans for Contact Centre Be an effective and contributing member of the LCSC Management Team, ensuring that the overall objectives of the LCSC are supported. To train the Contact Centre's Customer Support Agents / Quality Assurance (QA)/ Client Support Manager (CSM) /...

AVP, Contact Centre Operations and Service OptimizationHSBC is seeking a high-calibre professional to join our team as an AVP, Contact Centre - Operations and Service Optimization. This role plays a central role in maintaining our reputation as a leader in banking in Hong Kong.Key Responsibilities:Service Performance Analysis: Produce timely analysis on...

Roles & Responsibilities• Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.• Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.• Coordinate and liaise with relevant stakeholders...

At the Singapore International Mediation Centre, we are seeking a Centre Coordinator to join our team. This role will involve managing the CEO's calendar, including scheduling meetings, appointments and travel arrangements. Additionally, the successful candidate will manage events and projects, liaise with external contacts and handle confidential...

Centre Manager Associate Job DescriptionWe are seeking a highly skilled Centre Manager Associate to join our Education Team at RECRUITPEDIA PTE. LTD. in Singapore. As a key member of our team, you will be responsible for ensuring the smooth operation of our centres, providing exceptional customer service, and driving sales and growth objectives.Key...

Roles & ResponsibilitiesJoin our vibrant Group Contact Centre team and make a real impact! In this exciting role, you’ll be at the forefront of delivering outstanding service to patients and the public. Thrive in a fast-paced environment where you'll tackle complex healthcare inquiries and provide invaluable support and guidance.Job Description Deliver...

Role OverviewAs a Centre Executive at the Singapore International Mediation Centre (SIMC), you will play a crucial role in supporting the administration and finance functions of our organisation. This is a maternity cover contract role, and we are seeking an enthusiastic individual to join our team.Key ResponsibilitiesThe successful candidate will be...

Roles & Responsibilities• Manage the performance and service quality of the CSO.• Ensure that all CSO under TL’s supervision is well trained and ensure that CSO are providing accurate and timely responses.• Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation and follow-up.•...

Roles & ResponsibilitiesJob Description: Handles inbound calls from members of public Provide satisfactory explanation to customer and take remedial action where necessary Provide pro-active feedback to the customer to ensure that the committed ETA is respected Alert superior of recurring service failures so that corrective actions may be taken to avoid...

Roles & ResponsibilitiesMediation has gained prominence as an avenue to resolve disputes amicably – at the Singapore International Mediation Centre (SIMC), we operate at the forefront of that change.Since 2014, we have gradually established ourselves as a leading international mediation services provider. As a not-for-profit institution, we help businesses...

Roles & ResponsibilitiesPosition SummaryThe NETS Customer Service Team operates from 9AM to 9PM daily and is the key point of contact for our customers on their queries with regards to the company’s products and services.As part of this team, he/she will contribute significantly to the overall service experience of our customers by delivering excellent...

Roles & ResponsibilitiesSTUDENT CARE & TUITION CENTRE IN KEAT HONG LOOKING FOR:Centre Administrator cum Teacher Assistant is responsible for the overall management of the centre, including administrative tasks, student support, and the coordination of tuition activities. This role ensures the centre operates smoothly, delivers high-quality educational...

Roles & Responsibilities1 Year (Renewable)Job Description Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging) Manage protocols (such as fire & emergency messages) Liaise with other department enquiries and requests Manage customers’ feedback Make accurate data entry to the CRM System and maintain records. ...