Clinical Application Specialist

7 days ago

Singapore GE HEALTHCARE PTE. LTD. Full time
Roles & Responsibilities

You will be responsible for providing technical & clinical support in the sales process within SEA6 (Singapore, Brunei, Cambodia, Myanmar, Laos) for Patient Care Solutions. You shall provide required pre-sale product demonstrations (or clinical trial support) as well as post-sale installation, training and customer service activities to support sales goals. Role should also support ongoing post-sale customer support including on site clinical in-service and go-live support.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Roles and Responsibilities

  • Provide scientific/medical input into cross functional strategy; develop and lead execution of local clinical strategy; leverage local clinical and medical insights to best inform cross functional strategy; provide technical and clinical excellence and leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
  • Facilitate the build-up of GE Healthcare's reputation as a science-based and patient-focused reliable partner
  • Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer delight and maintain customer relationships; Clinical subject matter expert for advanced clinical features of the Patient Care Solutions portfolio
  • Improve customer satisfaction and socket retention through continuing education on optimization equipment utilization by customer
  • Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
  • Presales support and direct and channel partner sales representative support; Educate, observe, and assist sales representatives in the field, as needed to drive successful selling strategies into the field
  • Provide and maintain profiles for all installed and potential bases within SEA6
  • Provide support and in-service training in conducting evaluations
  • Promote synergies within Patient Care Solutions (PCS) and the greater GE HealthCare organization
  • Support local, regional and national trade shows as required
  • Develop and sustain channel partner clinical application capability by training their dedicated clinical applications staff
  • Manage demo equipment
  • Develop and execute region scientific communication and engagement strategy
  • Recruit, manage, develop, and retain industry-best key opinion leaders (KOLs) in the region
  • Ensure an active flow of local medical insights and needs to the regional and global level as well as other modalities
  • Lead local evidence generation strategy and execution, including Investigator Sponsored Studies and expanded access as well as mining the published clinical and scientific literature
  • Lead interactions with key external stakeholders as a senior clinical representative of the company and lead clinical advocacy.
  • Decide scientific/medical subject matter appropriateness of labels and materials used to support internal/external interactions; direct clinical/scientific input into local regulatory/reimbursement/policy related documents and interactions
  • Lead adverse patient event monitoring, reporting, management and complaint handling
  • Developing conceptual knowledge of own discipline. Developing knowledge of own sales territory, product lines, markets, sales processes or customer groups. May include support roles with specialized expertise or technical knowledge in broad area.
  • Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
  • Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
  • Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE HealthCare. Exchanges technical information, asks questions and checks for understanding.

Required Qualifications

  • Bachelor's degree from an accredited university or college.
  • Minimum of 2 years clinical/ technical experience
  • Prior experience using Patient Care Solutions products
  • Prior experience working in a regional role capacity
  • Proficiency in computer skills in Microsoft Office Suite products
  • Willingness to travel extensively within the specified geographic region as well as to nationwide sales meetings and tradeshows
  • Team oriented with a customer satisfaction mindset
  • Fluency in one of other ASEAN relevant languages would be an added advantage
  • To the extent you are applying for a position that requires you to operate a GE HealthCare owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record.

Desired Characteristics

  • Ability to document, plan, market, and execute programs.
  • Medical degree or Clinical Nursing degree preferred; specialist qualifications will be an advantage
  • Minimum 3 or more years of demonstrated critical/intensive care experience in large hospital/university setting is preferred
  • Strong presentation skills (public speaking and lecture experience desired); history of delivering lectures in clinical conferences will be an advantage
  • Demonstrated ability to understand and present complex material (e.g. clinical literature) in understandable terms
  • Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, regional/global counterparts and to team members in other functional organizations)
  • Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
  • Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
  • Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
  • Team oriented with a customer satisfaction mindset
  • Ability to multi-task effectively and manage multiple priorities at one time
  • Willingness to be flexible/adapt to changing work environments
Tell employers what skills you have

Trade Shows
Ability to Multitask
Microsoft Office
Customer Support
Healthcare
Business Acumen
Customer Relationships
Sales Process
Public Speaking
Product Demonstration
Nursing
Presentation Skills
Customer Satisfaction
Customer Service
Conflict

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