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Merchant Operations and Support Executive
3 weeks ago
We are seeking a proactive and detail-oriented individual to join our team as a Merchant Operations and Support Executive. In this role, you will play a crucial part in ensuring smooth onboarding and compliance for our merchants while supporting the sales team.
- Collaborate with Sales Managers to assist merchants in gathering and completing required documentation for onboarding and compliance purposes.
- Review and verify all submitted merchant documents to ensure accuracy and compliance with internal policies and regulatory requirements before submission to the Compliance Department.
- Act as the main point of contact for merchants regarding documentation-related queries and provide guidance as needed.
- Work closely with internal teams, including Compliance and Finance, to ensure a seamless onboarding experience for merchants.
- Maintain and update merchant records and documentation in accordance with company policies.
- Support the resolution of any documentation discrepancies or issues in a timely manner.
- Assist in preparing merchant-related reports and operational updates.
- Provide administrative support for merchant operations, including invoicing and tracking key milestones.
- Strong attention to detail and a meticulous approach to reviewing documents.
- Excellent communication skills to liaise effectively with merchants and internal teams.
- Ability to work collaboratively with Sales Managers and other departments.
- Prior experience in operations, documentation management, or customer support is an advantage.
- Familiarity with compliance requirements in the financial or payment services industry is a plus.
- A proactive mindset with strong organizational and problem-solving skills.
Tell employers what skills you have
Excellent Communication Skills
Troubleshooting
Microsoft Office
Microsoft Excel
Strong Attention To Detail
Hardware
Customer Support
Information Technology
Compliance
Windows
Administrative Support
Team Player
Microsoft Word
Regulatory Requirements
Customer Service
