Director, Hospitality
1 week ago
Director, Hospitality & Catering
This role manages overall culinary channels & in charge of overall P&L responsibility for culinary business. With its objective is to ensure efficient day-to-day event catering execution and alignment with Standard Operating Procedures, manage costs and meet revenue targets.
About the Role:
- Formulate and execute a comprehensive business strategy and operating model aimed at achieving revenue and cost targets, while consistently delivering an exceptional customer experience.
- Design and implement streamlined processes, standard operating procedures, and administrative frameworks to enhance productivity and ensure smooth day-to-day operations.
- Oversee budgeting and forecasting activities and net margins—to drive effective revenue management.
- Ensure full compliance with legal, procurement, regulatory, and financial governance standards.
- Uphold industry best practices in food hygiene and safety, ensuring adherence to all relevant government regulations and licensing requirements.
- Leverage guest feedback & assess satisfaction levels to implement proactive service improvements that elevate the overall experience.
- Initiate positive interpersonal relationship and communication with all internal and external stakeholders to ensure clear direction and understanding of the desired total experience and foster team spirit.
Revenue Management
Forecasting
Sales
Aftersales
Hospitality Industry
Marketing
Strategy
Business Strategy
Procurement
Restaurant Management
Compliance
Communication Skills
Budgeting
Catering
Service Delivery
Hospitality
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