See more Collapse

Call Centre Officer

2 months ago

Singapore SINGAPORE DUCKTOURS PRIVATE LIMITED Full time
Roles & Responsibilities

Key Attributes:


Customer Service Oriented, Fun Loving, People Person.


Role Description:

  • You will need to know the tour products well and deliver consistently good customer service at all times.
  • Support customer queries over phone and email, promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Assist our Travel partners – OTA and local agents with ticket sales
  • Handle enquiries for private bookings of tour – Corporate Preschool and PA
  • Adhoc admin and data entry

Experience:


Minimally 2 years’ experience in customer service, call centre or tele-marketing.


Requirements:


You should be resourceful and dynamic with strong interpersonal and communication skills. A pleasant and friendly personality with the passion to provide good service to our internal and external clients. Ability to work independently as well as be an actively contributing team player


Education:


Possess N, O or A levels. Diploma in any discipline.

We regret that only shortlisted candidates will be notified.


Tell employers what skills you have

Coaching
sales & customer service
Sales
Customer Service Oriented
Ability To Work Independently
Telemarketing
Information Technology
Data Entry
Project Management
Ticket Sales
Communication Skills
Customer Satisfaction
Statistics
Team Player
Customer Service
Call Center

We have other current jobs related to this field that you can find below

  • Call Centre Officer

    2 weeks ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    Call Centre:- Office Hour / 5 Days Work Week (including weekends):CBDResponsibilities: Handle inbound and outbound calls Proper recording of conversation with customer in the call centre system Achieve individual and team KPI set by the management Maintain a positive and helpful approach in interactions with all customers Any other adhoc duties as...

  • Call Centre Officer

    2 weeks ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    Call Centre Exp Office Hour / 5 Days Work Week including WeekendsResponsibilities: Handle inbound and outbound calls Proper recording of conversation with customers in the call centre system Achieve individual and team key performance indicators (KPI) set by the management Maintain a positive and helpful approach in interactions with all customers Any other...

  • Call Centre Officer

    2 weeks ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    Roles & ResponsibilitiesCall Centre / Call Customer Service Exp Office Hour / 5 Days Work Week (including weekends) CBDResponsibilitiesHandle inbound and outbound calls Attend to customers' enquiries via hotline and email Proper recording of conversation with customer in the call centre system Achieve individual and team KPI set by the management Maintain a...

  • Call Centre Officer

    2 weeks ago

    Singapore HELIUS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesCall Centre Officer role for Banking Client3 Months Paid Training provided - Attractive Salary package with Allowance upon successful completionWork Location: Changi or Jurong East (Training at Changi only)Work Type: Shift Hours after Training period (Training will be office hours)RequirementCall Centre Experience Able to work under...

  • Call Centre Officers

    1 month ago

    Singapore ORIENTAL AVIATION INTERNATIONAL PTE. LTD. Full time

    Call Centre Officers Duration: ASAP - min. 3 months (convertible)Pay rate: $15/hr Location: Bugis Working hours: 44 hours per week (including Saturdays occasionally based on roster)Job Description- Handle multi-channel interactions with customers via calls, email, social media, mobile apps and in-person enquiries in a timely manner- Explore and introduce...

  • Assistant Call Centre Manager

    2 weeks ago

    Singapore 101 HAIR CARE CENTRE PTE. LTD. Full time

    **JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI Achieve personal KPI Administrative duties and KPI reporting to management Handle incoming calls, queries and feedback Appointment management for customers Allocate customers data to team members and track status Assist call centre manager in call centre daytoday operations**JOB...

  • Call Centre Officer

    2 weeks ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    Call Center / Customer Service / Hospitality Exp:No Exp Welcome Training Will Be Provided:- 5 Days / Office Hour / Able to work on WeekendResponsibilities: Handle inbound calls Follow up on escalated cases and perform call back when required Maintain a positive and helpful approach in interactions with all customers Ad hoc duties as assignedRequirements:...

  • Customer Call Centre Officer

    2 weeks ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    Call Centre No Exp Are Welcome To Apply Office Hour / 5 Days Work Week including WeekendsResponsibilities: Handle inbound and outbound calls Proper recording of conversation with customer in the call centre system Achieve individual and team key performance indicators (KPI) set by the management Maintain a positive and helpful approach in interactions with...

  • Call Centre Officer

    1 week ago

    Singapore Aeon Search Consulting Pte Ltd Full time

    Call Centre Officer / Braddell / Up to $3k • Demonstrates effective, clear and professional written communication to customers• Provides prompt and efficient service to users including appropriate escalation of any issues.• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.• Actively...

  • Call Centre Officer

    1 week ago

    Singapore Aeon Search Consulting Pte Ltd Full time

    Call Centre Officer / Braddell / Up to $3k• Demonstrates effective, clear and professional written communication to customers• Provides prompt and efficient service to users including appropriate escalation of any issues.• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.• Actively seek...

  • Call Centre Officer

    1 month ago

    Singapore PERSOLKELLY Singapore Full time

    Leading Utilities Group companyDuration: 9 months extendable/convertibleWorking Location: Kallang Sector Working hours: 08.00am – 5.30pm or 08.30am – 6.00pm (Monday to Friday)Up to 3 months bonus per yearJob Responsibilities Manage customer's enquiries from our digital platforms (voice and/or non-voice) and ensure customer enquiries are resolved to...

  • Call Centre Trainer

    2 weeks ago

    Singapore TELE-CENTRE SERVICES PTE LTD Full time

    Conduct training for new staff on the product knowledge. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders on transaction monitoring. Calibrate transaction monitoring with assessors. Supervise transaction monitoring. Design and implement quality processes jointly with relevant business units....

  • Call Centre Officer

    1 month ago

    Singapore RMA CONSULTANTS PTE LTD Full time

    Job DescriptionHandle customers' enquiries (not limited to phone calls, email, live chat, instant messaging)Manage protocols (such as fire & emergency messages)Liaise with other department enquiries and requestsManage customers' feedbackMake accurate data entry to the CRM System and maintain records.Participate in trainings, tests and audits when...

  • Call Centre Officer

    1 month ago

    Singapore PREMIUM AUTOMOBILES PTE LTD Full time

    Working Location: 55 Ubi Road 1 Singapore 408699Salary Range: Basic $2,000 to $2,400 + OTWorking Hours: Mondays - Friday | 0800hrs to 1730hrs Alt Sat| 0800hrs to 1200hrsWorking days: 5.25 days per weekRest Day: Every SundayJob descriptions:• Handle phone calls from customers• Make appointment for customers for servicing or repair• Assist with service...

  • Hiring for Call Centre Officer

    2 weeks ago

    Singapore Rapsys Technologies Full time

    As a Call Centre Officer, you will play a vital role in achieving our Customer Centre targets while ensuring the highest quality of serviceYour responsibilities include: Meeting KPIs without compromising service quality. Ensuring accuracy and compliance in handling customer requests. Crossselling the Bank's products and services. Migrating customers to the...

  • Call Centre Customer Service Officer

    2 weeks ago

    Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Roles & ResponsibilitiesCall Centre Customer Service OfficerWorking Days & Hours: 5 days | 12.30pm-10.30pmWorking location: New Industrial Rd (Bartley)Salary: $2160 Job ResponsibilitiesAttend to call centre hotline enquiries. Channel feedback and complaints promptly to the respective Department, Manager or Executive for follow-up actions. Understand caller's...

  • Office Hours Call Centre Agent

    2 weeks ago

    Singapore Transcendent Business Services Pte Ltd Full time

    Office Hours Call Centre AgentMon - Friday, 830am - 6pmSalary up to $3000 + IncentivesLocation: EastOur client is one of the largest third party call centre. Currently they seeking call centre agent to manage their hotline services Manage feedbacks/complaints tactfully and resolves issues Escalate promptly on any request/appeals to respective...

  • Call Centre Admin Officer

    2 weeks ago

    Singapore PERSOLKELLY Singapore Full time

    Our esteemed client is looking for Call Centre Officer.Responsibilities: Handle inbound calls Ensure referral cases are handled with care Follow up with outstanding cases Manage medical appointment booking for callers Other administrative duty as requiredRequirements: Min Nitec/Diploma in any recognized institution Passionate in customer serviceJob...

  • Call Centre

    2 weeks ago

    Singapore DE BEAUTE (SSC) PTE. LTD. Full time

    Call CentreRequirement Excellent communication skills Excellent serviceoriented & telephone etiquette Preferable have experience in Customer Service / Call Centre Attending to customer enquiries and appointment bookings Wellversed in computer (Word & Excel) Hardworking, good teamwork & proactive Strong interpersonal & able to multitask

  • Office Hours Call Centre Agent

    2 weeks ago

    Singapore Transcendent Business Services Pte Ltd Full time

    Office Hours Call Centre AgentMon - Friday, 830am - 6pmSalary up to $3000 + IncentivesLocation: EastOur client is one of the largest third party call centre. Currently they seeking call centre agent to manage their hotline services Manage feedbacks/complaints tactfully and resolves issues Escalate promptly on any request/appeals to respective...