6mths Call Centre #HMS
3 weeks ago
6mths Call Centre #HMS
Any 5 days: Mon to Sat (MUST to work on Mon, Tues & Sat)
OR
Monday 9am-5pm Tue – Fri 10am-2pm / 11am-3pm Saturday (as per schedule) 8am-1pm 10am to 3pm
6 months
Ubi
13 per hour
Act as the first point of contact for the customers
- Supporting Client’s calls using the following site
- Candidate to take on calls
- Most of the knowledge is available online. Otherwise, it will be escalated through an escalation matrix to the
team in PA for further assistance
- Calls will be recorded, and information needs to be input into system
- Call are coming in from our telephony - soft phone Avaya
- Understanding both internal and external customers, anticipating customer needs and giving a high priority to
customer satisfaction
- Provide satisfactory explanations to customers and take remedial action where necessary
- To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
- Ad-hoc duties that related to contact centre projects.
How to Apply: send your resume to: jocelynchan@recruitexpress.com.sg or Telegram me @jocelynchan
Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820
Tell employers what skills you have
Customer Service Skills
Customer Service Processes
Customer Service Management
Healthcare
Telephony
Avaya
Topnotch Customer Service
Customer Satisfaction
Customer Service Training
Customer Services
customer service support
customer service solutions
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