Assistant Manager, IT

3 weeks ago


Singapore SHILLA TRAVEL RETAIL PTE. LTD. Full time
Roles & Responsibilities

Summary:

The Assistant Manager will partner with the IT Manager to oversee the IT team on all matters within the airport.

Point of Sale (POS) Support:

  • Manage the team's execution of all POS-related tasks.
  • Oversee the installation and removal of POS systems in-store.
  • Conduct POS induction for new hires.

Software and System Support:

  • Develop and implement processes to improve the efficiency and effectiveness of the system
  • Work with other departments to ensure smooth and efficient operational system and software support matters.
  • Install, maintain and grant system access to each department.
  • Oversee internal and external application upgrades.

Network Security and Maintenance:

  • Assist with network maintenance at headquarters.
  • Ensure adherence to headquarters network security policies.

Hardware Support:

  • Provide technical support for desktops, laptops, printers, network devices (VPN, routers, Wi-Fi, switches), AV equipment, and web conference devices.
  • Manage IT device warranties and accessory purchases.

Stocktake Support:

  • Prepare monthly general reports.
  • Prepare the necessary hardware, such as laptops and scanners, for stocktaking.

Additional Responsibilities:

  • Manage, coach, monitor all IT executive's work scope, productivity as well as performance matters inline with departmental KPIs.
  • Other ad-hoc tasks assigned by Head of IT

Requirement:

  • Minimum diploma in Information Technology
  • Minimum 2 years' of leadership experience within the IT function, preferably in a retail environment.
  • Ability to multi task, yet able to deliver excellent service standards for both internal and external stakeholders.
  • Exhibit strong attention to detail.
  • Possess effective interpersonal and communication skills.
  • Strong experience with SAP systems, particularly in the MM (Materials Management), LE (Logistics Execution), and FI (Financial) modules.
  • Added advantage for candidates with understanding of computer networking and internet technology.
Tell employers what skills you have

Switches
Coaching
Strong Attention To Detail
Hardware
Laptops
Information Technology
Selling
SAP
Networking
Incentive Programs
AV
Communication Skills
Routers
Materials Management
Network Security
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