Product Owner, FCSO Enablement and Transformation

Roles & Responsibilities

JOB SUMMARY

• Design, development and delivery of world class case investigation solutions to enable an effective and efficient Surveillance investigation process.
• Lead the capability to realise business value through the creation and delivery of a product roadmap and its associated product backlog
• Lead the valuation of business initiatives, requirements gathering and produce analysis artefacts to drive change initiatives: operating model, process maps and business requirements
• Support the engagement of key stakeholders across client facing divisions, product areas, Legal and Compliance and 2LOD etc.
• Providing vision and direction to the project / programme team and stakeholders throughout the project and create requirements
• Provide backlog management, iteration planning, and elaboration of the business initiatives and collaboration on epics and user stories

RESPONSIBILITIES

Strategy

• Outline the product strategy and roadmap

Business

• Ensure the voices of clients and relevant stakeholders are represented
• Develop an understanding of all areas of the FCSO Investigation process as a foundation for creating supportive relationships with Policy and Process teams
• Within sprints, assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Research and analyse market, the users, and the roadmap for the product, feeding this into the overall Product vision
• Keep abreast with Agile/Scrum/ Change delivery standards' best practices and new trends

Accountable For

• Maximizing the business value of their product
• Delivering their 'product's' contribution to the Business plan and KPIs
• Optimize value delivery through continuous improvement, feedback from relevant stakeholders /SMEs/ customers and prioritization of backlog
• Develop and maintain the product vision and roadmap with CPOs, squads and stakeholders
• Continuous Backlog management; expressing Backlog items clearly and in a consumable format
• Create transparency around backlog item progress, blockers, impediments, dependencies, and product value delivery via metrics
• Is present at all required ceremonies/events to provide early and continuous feedback and prioritisation
• Ensure all artefacts and assurance deliverables are as per the required standards and policies (e.g., nWOWS, CDS)

Planning and tracking

• Manage the interdependencies / intra-dependencies across multiple projects / programmes.
• Help manage and resolve dependencies between multiple project streams, with appropriate escalation as required. Coordinate cross-stream delivery issues to resolution.
• Ensure project priorities, as defined through the respective project and programme governance committees, are followed.
• From participating in Project discussions, having the ability to identify, articulate and manage all risks, issues and change requests in a structured fashion.

Processes

• Change Delivery Standards and related processes

People & Talent

• Is a core member of the team, 100% dedicated to the role. They may support more than one team, only if the team's backlog items are derived from the same Product Backlog.
• Work with Scrum Master and squad members to build an empowered, high performing team in a psychologically-safe environment
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.
• Foster good relationships with the Project Managers, Process Owners, Function Leads and other project stakeholders

Risk Management

• Ensure regular engagement and management of Process Change, Operational and Delivery Risk for their backlog (and all other relevant Risk requirement)

Governance

• Ensure compliance with delivery model governance, refinement forums, monthly and quarterly performance reviews
• Ensure support for Risk Framework Owners and Operational Risk

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Ensure consistent quality control and standards across all programme / project mandatory artefacts.
• Build a strong and effective relationship with the key stakeholders in areas including CDD, COO, FCSO Operations, Compliance & Technology teams.

Other Responsibilities

• Embed Here for good and Group's brand and values in FCSO Enablement and Transformation Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• 15+ years' experience as a senior Functional lead / SME or in Delivery Management with experience in large and complex transformation change initiatives is required
• 5+ years' experience as a Product Owner is required
• Have to be worked on global enterprise scale implementations
• Need to have – Hands on experience as a Product Owner in writing business initiatives, business cases, epics, features, user stories and working with scrum team
• Good working knowledge of Banking processes and Financial Crime Risk Management practices; Experience across Screening and/or Transaction Monitoring investigation processes and related product management or change management experience is highly preferable;
• Good knowledge on client on-boarding and/or due diligence (KYC) or applicable products
• Certification in Product Ownership, Business Analysis, CBAP is added advantage
• Ability to effectively communicate business priorities, complex concepts and models and business information to a technical and non-technical audience at analyst and senior management level
• Demonstrates creative thinking by generating new ideas and concepts and identifying new ways of doing things.
• Strong problem-solving skills to perform root cause analysis
• Ability to quickly absorb and learn new systems, methodologies and types of information.
• Ability to facilitate workshops, discussions and meetings with stakeholders at all levels
• Show leadership and drive change within the organization by building consensus, obtaining stakeholder support and motivating others
• Ability to form strong working relationships with stakeholders and team members
• Capable of working independently to resolve issues and/or identify solutions
• Possesses strong negotiation and influencing skills, and ability to manage negotiations so that acceptable agreement between multiple parties is obtained.
• Proficient in tools such as Microsoft Office, Confluence, ADO, Clarity etc.
• Education Graduate or higher
• Certifications Agile product owner certified

Role Specific Technical Competencies

• Product Ownership and Change
• Stakeholder Engagement
• Communication (Written and Verbal)
• Documentation
• Anti Financial Crime Processes and Systems

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Tell employers what skills you have

Influencing Skills
Charter
Requirements Gathering
Confluence
Assertive
User Stories
Risk Management
Strategy
Stakeholder Engagement
Surveillance
Life Insurance
Mental Health
Banking
Finance
Wellbeing
Creative Thinking
Senior Stakeholder Management
Retirement
Delivery Management
Oral & Written Communication Skills

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