Manager/Senior Manager, Product Owner

5 days ago

Singapore WORKFORCE SINGAPORE AGENCY Full time
Roles & Responsibilities

We are seeking a talented and experienced Product Owner to lead the transformation of MyCareersFuture portal's into a comprehensive career portal. In this role, you will transform MyCareersFuture into a comprehensive career portal that enhances how individuals navigate their career journeys. Your product-related decisions will directly impact Singaporeans' career development opportunities while meeting government policy and strategic requirements.

Key Skills and Competencies

1. Strategic Product Leadership

  • Drive product vision through data-informed roadmaps, balancing quick wins with long-term objectives
  • Track and achieve product success through OKRs and meaningful metrics
  • Apply global digital trends and career platform best practices to shape product direction
  • Transform complex business needs into achievable product milestones
  • Demonstrated ability in feature prioritisation and roadmap planning using data-driven decision making
  • Strong understanding of product metrics, success indicators, and OKR tracking methodologies

2. Agile Delivery Excellence

  • Deep understanding of Agile methodologies and ceremonies, guiding teams through backlog management and sprint planning effectively
  • Experience in facilitating and working directly with cross functional and development teams
  • Foster collaboration across multi-disciplinary teams

3. User Centred Design Impact

  • Experience in collaborating with UX designers to create intuitive experiences
  • Apply behavioural science and nudge principles to enhance user engagements
  • Synthesise user research into product decisions into practical feature improvements
  • Design and implement effective user-engagement strategies

4. Data-driven Decision Making and Product Analytics

  • Leverage analytics tools (e.g. GA4) to measure and optimise product performance
  • Design, create and monitor key product metrics and conversion funnels
  • Experience in A/B testing and experimentation to validate product decisions
  • Demonstrated ability to use data to support product prioritisation and resource allocation decisions

5. Stakeholder Management and Communication

  • Proven ability to manage relationships across multiple stakeholders including internal organisational teams, government agencies, and external partners
  • Resolve complex user escalations through Level 2 support resolution
  • Strong capability in investigating and resolving sensitive complaints
  • Skilled in developing standard operating procedures for issues handling and escalation management
  • Demonstrated ability to use customer feedback and complaints to drive product improvements
  • Manage crisis communications and time-sensitive escalations with care
  • Ability to ensure product alignment with government policy requirements with optimal user experience

Responsibilities

Individuals who excel in the following areas would be preferred:

  • Translating complex user needs and government requirements into clear product strategies, having demonstrated this through successful digital product launches
  • Leading agile teams through product development cycles, prioritising features and managing backlogs effectively
  • Analysing user behaviour data and feedback to make evidence-based product decisions that drive engagement
  • Collaborating with stakeholders across government agencies to align product direction with policy requirements
  • Breaking down large-scale transformation initiatives into achievable sprint goals and deliverables

Your experience should include:

  • Developing product roadmaps that balance user needs, technical constraints, and business objectives
  • Creating and refining user stories with clear acceptance criteria
  • Conducting user research and usability testing to validate product decisions
  • Managing relationships with multiple stakeholders, including development teams, business units, and government partners
  • Working with agile methodologies and tools in a digital product environment

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

Tell employers what skills you have

Experimentation
User Stories
Translating
Escalation Management
User Experience
Usability Testing
Agile Methodologies
Agile
User Research
Crisis Communications
Ab Testing
Product Development
Decision Making
Conceptual Thinking
Stakeholder Management
UX

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