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Front Office Team Leader
1 month ago
Responsibilities
- Assist the Front Office Manager in supervising and controlling the Front Desk operations and carry out all guest service duties
- Ensure there is sufficient stock of Front Desk supplies on a weekly basis
- Help in Room Controlling and assigning of rooms for day arrival as per guest preferences
- Coordinate with Housekeeping to ensure rooms block are clean for groups check-in
- Perform duties of Hotel Ambassadors whenever needed such as assisting in checking in and out
- Be able to conduct daily briefings and/or training when needed to Hotel Ambassadors
- Be aware of all VIP arrivals and departures, especially corporate guests
- To undertake any other reasonable assignment by the Front Office Manager, as and when required
Requirements
- Minimum of 2 years of experience as a Guest Service Agent with good knowledge of Opera system
- Min GCE ‘O’ or ‘N’ level and some supervisory skills.
- High level of flexibility and adaptability
- Basic English language proficiency
- Able to work on rotating shifts, weekends and Public Holidays
PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.
We regret that only shortlisted candidates will be notified.
Tell employers what skills you have
Coaching
Front Office
Customer Service Oriented
Leadership
Hotels
Supervisory Skills
passionate
team performance
Adaptability
Opera
Customer Satisfaction
Team Leader
Team Player
Customer Service
People Management
Hospitality
Customer Service Experience
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