Front Desk Team Leader or Front Desk Senior

3 weeks ago


Singapore Nostalgia Hotel Singapore Full time

Responsibilities:

  • Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
  • Perform lobby ambassador duties including but not limited to the following: attend to guests upon arrival and directing guests to the designated check in / out locations; engaging and interacting with guests during the wait to enhance the guests' arrival experience.
  • Report and document incidents that command management's attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
  • Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department.
  • Respond to emergency situations.
  • Respond to guest requirements as long as they are safe, legal and economically sound.

Requirements:

  • Pays attention to details and have strong customer service skills.
  • Mature, meticulous, resourceful, organized and able to work independently.
  • A team player and takes initiative to assist other Team Members when required.
  • Have impeccable followthrough; and "Can Do" attitude and mindset.
  • Be willing to work any day and any shift (including night shift).
  • Good guest relation and problem solving skills.
  • Good planning and execution skills
  • Ability to manage time, organize, good communication and motivational skills.
  • Meet the attendance guidelines of the job and adhere to departmental and company policies.
  • Able to work independently after probation.
  • Minimum 1 year experience.

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