Assistant Retail Operations Manager

2 weeks ago


Singapore LUXURY CAREERS PTE. LTD. Full time
Roles & Responsibilities

Assistant Retail Operations Manager

About Our Client:

Our client is a globally recognized footwear and leather goods brand known for blending cutting-edge technology with exceptional craftsmanship. The brand prides itself on comfort, quality, and Scandinavian design, offering a wide range of stylish and durable products.

As the Assistant Retail Operations Manager, you will oversee day-to-day retail operations in Singapore, focusing on meeting sales targets, analyzing KPIs, identifying performance gaps, executing initiatives, supporting stores, and conducting weekly reviews to drive sales and profitability.

Job Responsibilities:

Retail Sales Development:

  • Ensure top-notch customer service and operational efficiency.
  • Set and achieve sales targets while monitoring KPIs and competitor activities to identify opportunities and implement action plans.
  • Maintain stock optimization and ensure compliance with operational standards and policies.
  • Enhance the brand image through effective store visual merchandising, staff presentation, and service quality.

Store Operations

  • Collaborate with the Visual Merchandising (VM) and Marketing teams to strengthen the brand image through store displays, sales team grooming, and store upkeep.
  • Manage daily store operations, including SOP implementation, stock-taking, and addressing customer service issues.
  • Recruit and manage sales team schedules to ensure floor coverage and cost efficiency.
  • Work with cross-functional teams to improve business operations and resolve challenges.

People Development

  • Motivate, assess, and train sales teams to enhance performance and productivity.
  • Collaborate with training managers to deliver skill development programs and coaching.
  • Monitor staff performance, manage manpower allocation, and oversee incentive programs.

Sales Team Management

  • Lead and develop a high-performing sales team that adheres to brand standards and SOPs.
  • Conduct regular performance reviews and appraisals.
  • Promote clear communication, teamwork, and the effective execution of promotions and initiatives.

Brand Representation

  • Lead marketing initiatives such as roadshows and promotional activities.
  • Act as a brand ambassador, ensuring thorough product knowledge and professional representation.
  • Explore retail expansion opportunities and oversee store fit-outs, relocations, and refurbishments.

Job Requirements:

  • Bachelor's degree in any field with strong business acumen and retail math skills.
  • At least 3 to 5 years of experience as an Assistant Retail Operations Manager.
  • Experience managing landlord relations and coordinating department store promotions is a plus.
  • Highly energetic, results-oriented, and able to work with urgency to meet deadlines.
  • Passionate about people development with the ability to drive sales performance.
  • Regular store visits are required.

How to Apply:

If you're interested in applying for this role, please submit your detailed resume in MS Word format to sherting.neo@luxury-careers.com.

EA Personnel: R24124899

EA License: 22C1376

Tell employers what skills you have

Product Knowledge
Coaching
Store Operations
Footwear
Visual Merchandising
Appraisals
Inventory
Business Acumen
Landlord
Retail Sales
People Development
MS Word
Team Management
Topnotch Customer Service
Incentive Programs
Customer Service
train staff

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