Current jobs related to L1 Support Lead - Singapore - MyCareersFuture

  • L1 Support Lead

    4 days ago

    Singapore KRIS INFOTECH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:As a Technology OpS Support Practitioner, you will help to manage the as the L1 Support Lead for the overall project, overseeing the roles and responsibilities below- Oversight and management of Operation JIRA support tickets coming in for the system- Leading the handling of support tickets to help resolve issues with...

  • L1 Support Lead

    5 days ago

    Singapore HELIUS TECHNOLOGIES PTE. LTD. Full time

    Roles & Responsibilities Experience in handling L1 support tickets and assignment Oversight and management of operation, JIRA support tickets coming in for the system Lead the handling of support tickets to help resolve issues with users. Driving the patching of data within SQL in the application for ticket resolution Communicating directly with users...

  • Technology OpS Support Practitioner

    4 days ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Roles & ResponsibilitiesResponsibilities: As a Technology OpS Support Practitioner, you will help to manage the as the L1 Support Lead for the overall project, overseeing the roles and responsibilities below - Oversight and management of Operation JIRA support tickets coming in for the system - Leading the handling of support tickets to help resolve...

  • Lead Application Support

    5 days ago

    Singapore SCIENTEC CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for Lead Application Support Engineer to join a FinTech company in Singapore! Salary up to $5,800 + AWS + Bonuses (attractive salary package & benefits) Great working culture and career progression Opportunity to explore and gain broader experience in FinTech industry Working Hours: Office hoursResponsibilities: ...

  • Patching & Change Request Coordinator (L1/L2 Support)

    3 weeks ago

    Singapore TECH AALTO PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Patching & Change Request Coordinator (L1/L2 Support)Location: Onsite – SingaporeShift Timings: Rotating shifts (9am-6pm, 1pm-10pm, 9pm-6am) including occasional overnight shifts for UAT and weekend work as required.Job Summary:This hands-on role involves managing and executing patching processes, raising Change Requests...

  • Desktop Support Engineer L1/L2

    3 weeks ago

    Singapore ITCAN PTE. LIMITED Full time

    Roles & Responsibilities Minimum 8 month for L1 and 2 years for L2 Desktop Support experience. Perform End user IT Support. Perform troubleshooting for client platform related problems Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident, investigate & provide temporary &/or permanent resolution...

  • IT Support Engineer

    3 weeks ago

    Singapore ARGYLL SCOTT CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking a skilled Trade Floor Support specialist to provide L1/L2 troubleshooting and break-fix support for banking environments. The ideal candidate will address issues in person, via telephone, or through remote access in a timely and accurate manner.Key Responsibilities: Technical Support:Perform L1/L2 troubleshooting and...

  • Service Desk Engineer

    3 weeks ago

    Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesJob description: Be the point of contact for servicedesk Provide 1st and 2nd level support to troubleshoot IT issues Provide assistance & support to IT Projects Assist in the daily running of data center and server management Assist in procurement, document control, asset tracking & administration.Requirements: 2 - 5 years of IT...

  • Technical Support Specialist

    3 weeks ago

    Singapore CAREER STORY PTE. LTD. Full time

    Roles & ResponsibilitiesPosition Overview:We are seeking a proactive Technical Support Specialist (L1 & L2) professional on behalf of our client. This role encompasses delivering Level 1 and Level 2 technical assistance, both onsite and remotely. The successful candidate will play a key role in troubleshooting, aiding IT projects, and coordinating tasks to...

  • It infrastructure support executive

    1 week ago

    Singapore TRUST RECRUIT PTE. LTD. Full time

    Job Highlights & Staff Benefits Subsidiary of a Company listed on SGX-ST with a stable revenue stream and growth potential Annual performance bonus Annual increment Team bonding activities and birthday vouchers Leave, Medical and Dental benefits Education sponsorship and fully paid external training As a key member of the IT Team, the candidate will play a...

  • System Operations Support Specialist

    4 days ago

    Singapore KRIS INFOTECH PTE. LTD. Full time

    Job Title: System Operations Support SpecialistWe are seeking a highly skilled L1 Support Lead to join our team at KRIS INFOTECH PTE. LTD.Estimated Salary: SGD 80,000 - SGD 100,000 per annumJob Description:This is an exciting opportunity for a motivated and organized individual to manage Operation JIRA support tickets, oversee roles and responsibilities, and...

  • Basic food hygiene Trainer

    3 weeks ago

    Singapore EDUQUEST INTERNATIONAL INSTITUTE PTE. LTD. Full time

    Roles & ResponsibilitiesEduquest is a leading FnB training company. If you are passionate about training and food industry, Eduquest is the place to be!We provide ample opportunities to upskill, with additional incentives for every class conducted succesfully.We are looking for trainers who are an expert in food industry and safety, to train and assess -...

  • IT Infrastructure Support Executive

    3 weeks ago

    Singapore TRUST RECRUIT PTE. LTD. Full time

    Roles & Responsibilities Office location: Pandan Road Working hours: 8.30am to 6.00pm (Mon – Fri) Company transport is provided from Clementi MRT (one way) Mobile reimbursement of up to $50/monthJob Highlights & Staff Benefits Subsidiary of a Company listed on SGX-ST with a stable revenue stream and growth potential Annual performance bonus Annual...

  • L1 Application Support

    3 weeks ago

    Singapore SCIENTEC CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking a motivated L1 Application Support professional to join our dynamic team and provide exceptional customer service and technical assistance in a fast-paced environment. As an L1 Support, you will be the first point of contact for business users, troubleshooting issues, providing system updates, and ensuring smooth...

  • Senior/infrastructure support executive

    1 week ago

    Singapore NivaBiz Pte.Ltd Full time

    Job Highlights & Staff Benefits Subsidiary of a Company listed on SGX-ST with a stable revenue stream and growth potential Annual performance bonus Annual increment Team bonding activities and birthday vouchers Leave, Medical and Dental benefits Education sponsorship and fully paid external training As a key member of the IT Team, the candidate will play a...

  • Infrastructure Support Executive – Lead

    3 weeks ago

    Singapore EVANTAGE HR PTE. LTD. Full time

    Roles & ResponsibilitiesJob Highlights & Staff Benefits Subsidiary of a Company listed on SGX-ST with a stable revenue stream and growth potential Annual performance bonus Annual increment Team bonding activities and birthday vouchers Leave, Medical and Dental benefits Education sponsorship and fully paid external trainingAs a key member of the IT...

  • Compensation and benefits manager

    2 weeks ago

    Singapore TRIUMPH LEAD Full time

    Company: TRIUMPH LEAD (SINGAPORE) PTE. LTD. Compensation and Benefits Manager Job Reference: MCF-2024-1086513 Location: KECK SENG TOWER, 133 CECIL STREET 069535 Employment Type: Full Time Level: Manager Experience: 8 years Department: Human Resources Salary: $8,000 to $13,000 Monthly Posted: 26 Aug 2024 | Closed: 25 Sep 2024 Overview: This is the first...

  • Support Engineer

    4 days ago

    Singapore DIGITAL ROUNDABOUT PTE. LTD. Full time

    Roles & ResponsibilitiesResponsible for diagnosing and solving complex technical issues, conducting root cause analysis to prevent future problems.Strong experience in dealing with local government clients in infrastructure space.L1/L2 support and contribute as a team lead or member in various IT projects.Coordinate with external vendors to ensure Service...

  • Senior/Infrastructure Support Executive – Lead

    3 weeks ago

    Singapore NIVABIZ PTE. LTD. Full time

    Roles & ResponsibilitiesJob Highlights & Staff Benefits· Subsidiary of a Company listed on SGX-ST with a stable revenue stream and growth potential· Annual performance bonus· Annual increment· Team bonding activities and birthday vouchers· Leave, Medical and Dental benefits· Education sponsorship and fully paid external trainingAs a key member of the...

  • Preschool Teacher

    2 months ago

    Singapore LEARNINGWELL PRESCHOOL @ TWIN VEW PTE. LTD. Full time

    Roles & ResponsibilitiesJob Scope Provide and maintain a positive and safe learning environment for the children Plan and deliver programmes and activities for children Monitor and document children’s learning and development Communicate and update parents on their children's progress & well-being in school Routine care of children (meal, toileting,...

L1 Support Lead

2 months ago

Singapore MyCareersFuture Full time

Roles & Responsibilities

This role will be providing first level IT technical support on this critical public facing system and needs to be up 24x7x7. The focus of your role will be to follow documented processes to achieve high resolution rates within defined service levels (99.95% availability and 100% response and resolution SLA). We are looking for someone who is passionate about providing their customers with a high level of service and support.

Job Description

Build a cohesive 24x7 team and manage people effectively which includes :

Recruit, train and support service desk representatives and technicians Coach & develop the team by monitoring team members' training & knowledge. (including Onboarding, training, knowledgebase, etc) Perform bi-annual assessment ensure high team's performance Review shift handover checklist and stay on top of team daily activities. Set the direction of the team with thorough understanding of the strategic vision for the service desk Align the team with written processes and standards to ensure operational consistency Encourage collaboration & engagement, promote no blame culture & transparency. This to ensure the team stays on top & informed Constantly review, plan and prioritise the short-term goals of the team to achieve the vision set. Eg: KPI: Service Desk Entry Error < 10% or 1st call resolution target or training service desk to be able to do early detection.

Ensure the team delivers excellence customer service (timely and accurately) hence reduce incidents & improved resolution time.

Delivery, with the full ownership and responsibility of, the 24 hour service desk operations, to agreed SLA performance levels. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved. Recommends changes to policies and procedure to streamline operations & set customer service standards. Oversees follow ups with customers to ensure timely case attention, resolution, escalation and closure, so that SLA is met. Ensure the team support & coordinate with Support teams (both internal & external) in incident/problem investigation and resolution to satisfy customer queries. Train the team to identify incident trends in order to elevate incidents in accordance with standard operating procedures. (Actively monitor incident & alert trending, always escalate timely and accurately.) Make sure the team contribute and submit knowledge request if found lacking in the knowledgebase. Communicate with executives and business stakeholders to ensure

Actively initiate and explore opportunities for improving support processes, productivity, reliability and stability and performance of systems and operations

Provide customer feedback to the appropriate internal teams for better product/system improvement. Proactively logs, tracks, analyzes and evaluates inquiry/problem reports and makes recommendations to avoid or reduce incident recurrence. increase first call resolution. Improved problem resolution time Provide detailed best practice Service Desk reporting & dashboard to include Operational Performance, Continual Service Improvement and Trend analysis. (Trend analysis skill is mandatory)

Requirements

Degree in Computing / IT discipline Proficient level of Data analysis skill (Power BI preferred) Experience with ITIL methodology (Certification in ITILv4 preferred) Experience with call tracking / ticket management system dashboard & reporting (ServiceNow Certification preferred) Experience of working in complex, high pressured environments within a 24-hour service structure Experience with automation and scripting Customer-service oriented with strong problem-solving attitude Solid technical background with an ability to give instructions to a non-technical audience. Strong leadership skills to coach and mentor Strong interpersonal skills for interacting with team members and clients. May need to do emergency cover 12-hr shift including PH and Weekends. Must be Singaporean as candidate due to nature of the job and would need to pass the client's security clearance Fully Vaccinated