Lead, Process Excellence

Roles & Responsibilities

JOB SUMMARY

· The role holder is responsible for supporting the Head of Strategy & Talent (S&T) Process Excellence through driving operational excellence across the S&T function. The role holder will also work with Global Process Owners (GPOs) and Stakeholders to standardise and simplify processes and bring an end-user mindset to design/documentation, in line with process design standards

RESPONSIBILITIES

• Be familiar with the Bank's agenda and priorities (e.g. 'Stands'), S&T People Strategy, S&T transformation initiatives and S&T Process Universe to:
• Recognise how S&T operates, how different S&T processes fit together and ensure a client lens is embedded in S&T processes, aligning to the S&T Process Universe taxonomy.
• Provide thought leadership around operational excellence in S&T, keeping customer requirements and experiences at the heart of the enhancements.
• Positively influence S&T GPOs to implement BAU improvements though standardising, simplifying and streamlining of S&T processes.
• Provide Operational Excellence expertise (and challenge) for large S&T transformation programmes to aide, guide and contribute to the deliverables, scope, and process design to influence customer focused outcomes.
• Understand the current state and be aware of planned upcoming changes to spot opportunities to add value to the business through process design and/or governance.
• Work with colleagues to ensure a pathway to readiness for S&T processes impacted by medium to long term change transformations, focused on ensuring:
  • Relevant change roadmaps and project plans take build in the necessary timelines for process review, documentation and risk reviews.
  • Analysis of upstream and downstream impacts have been performed for process changes, and any impacts communicated timely and to the relevant stakeholders.
  • Any process changes comply with the Bank's policies and standards, values, conduct expectations, and any laws and regulatory requirements where the Bank operates.
• Be familiar with the content of the S&T Process Universe and the details of the process documentation (ARIS process maps).
• Deliver the biennial process review for each of the supported GPO areas in a timely manner, consulting GPOs, relevant Centre of Excellence teams and S&T Operations teams to review processes to ensure they reflect the activities executed on the group and take any upcoming changes to the team's product strategy or approach which would influence their processes.
• Provide thought leadership and coaching to the Process Modelling team to ensure ARIS process maps reflect current processes in a clear and connected manner and allows stakeholders to easily understand the business objectives and desired outcomes of the process and customer journey.
• Work with colleagues to ensure quality of process documentations meets the S&T process modelling standards and conventions to improve the ways of working as needed.

SKILLS AND COMPETENCIES

Our Ideal Candidate

• 10+ years' experience in process design and process management, producing high quality process maps and other associated documents. Expert user of the ARIS10 business process management platform.

• Process and system knowledge: Must have experience designing customer processes for large organisations, enabled by technology. Experience with S&T processes and good technical appreciation and understanding of service management applications would be useful.

• Communication: Strong communication skills – oral, written and presentation with an ability to engage and support a variety of stakeholder levels including management.

• Operations Experience: Experience of managing operations, multitasking and process reengineering within large, complex, rapidly changing and dynamic environments, whilst often under pressure.

• Results Orientated: Outcome focussed with excellent problem-solving abilities whilst exercising good judgement.

• Technical Appreciation: Good technical appreciation and experience of platform management, with at least a solid conceptual understanding of functionality, architecture, performance / production management.

• Strategic: Ability to prioritise issues, seeing the 'big picture' and thinking conceptually, whilst simultaneously having very close attention to detail.

Role Specific Technical Competencies

• Process Improvement and Simplification

• Effective Communication

• Manage Change

• Manage Risk Management and Internal Control

• Manage Conduct

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Tell employers what skills you have

Process Excellence
Process Design
Operational Excellence
Process Improvement
Business Process Reengineering
Risk Management
process documentation
Project Planning
Business Process Improvement
Process Reengineering
ARIS
Process Management
Documentations
Communication Skills
Banking
Strategic Business
Stakeholder Management
Business Process Management
Business Process Design

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